SOC Analyst, US East

Bolster is an AI-powered brand protection and threat detection platform helping companies detect, investigate, and take down phishing and impersonation scams across the web, social media, app stores, the dark web, and email—before they cause damage. We work with some of the most recognizable brands in the world and are on a mission to eliminate digital fraud at scale.

As a SOC Analyst at Bolster, you'll be part of a team protecting some of the world's largest brands from online phishing and scams. You’ll work in a highly dynamic environment reviewing threats and pursuing enforcement against some of the most sophisticated online scammers. This is a career-defining opportunity to join a small, nimble team and help shape key features of Bolster’s future product portfolio.

Responsibilities:
• Review the latest threats targeting Bolster's customers and prospects.
• Analyse online content across multiple platforms including web, social media, apps stores, website building platforms, etc.
• Train Bolster's AI engine with based on the latest threats.
• Investigate online activity and infrastructure to determine the fraud source.
• Engage with hosting providers, registrars, registries, etc. to shutdown online threats.
• Track ongoing enforcement efforts and content change.
• Provide support and written responses to customer queries and requests via tickets.
• Support sales and customer success teams with threat intelligence for customers and prospects
• Generate monthly and ad-hoc reports summarizing metrics and trends targeting customers and prospects.
• Respond to security alerts to support issue resolution and minimize the impact of security events.
• Research security issues and work with internal teams to find and track resolution.
• Help manage and improve the issue-tracking process.
• Create and enhance operational metrics to ensure the security programs are effective.

Required Skills/Qualifications:
• Related experience, specifically in security operations, incident response and vulnerability management
• Experience with enterprise-wide technical solution implementations
• Knowledge of security, development, and network infrastructure.
• Self-motivated and detail-orientated with the ability to work independently as well as function as part of a team.
• Has an analytical mind for problem-solving, abstract thought, and offensive security tactics.
• Has strong interpersonal skills (written and oral communication)
• Security certifications are a plus.

Why Bolster

Bolster creates a Next-Generation Fraud Prevention SaaS platform & CheckPhish community platform based on pioneering work in Artificial Intelligence-based phishing and scam detection systems.

Bolster protects the world’s top brands like Zoom, Dropbox, Uber, LinkedIn, Roblox, and other Fortune 500 customers. We are funded by top-tier investors led by Thomvest Ventures and Crosslink Capital. Our team has over 100 years of combined cybersecurity experience at Cisco, Symantec, McAfee, Bell Labs, Open DNS, and Lacework.

Our AI/ML technology protects regular citizens from bad actors on the internet, using industry-leading deep learning, computer vision, natural language processing, and machine learning models for highly accurate real-time detection & automated takedown of fraudulent sites at the internet scale.

We also brought our technology to the community with CheckPhish, https://checkphish.ai. It is a free tool that protects millions of consumers from daily phishing, fraud, and fake sites. Charities, non-profits, social benefit corps, and schools are targets too. To aid the world, we will give our technology & services for free or at cost to any approved charity, non-profit, or social benefit corporation.

Our work is challenging but fun. We're all about shipping elegant, high-leverage products. Bolster cares deeply about collaboration, feedback, and iteration. Trust and respect are deeply rooted in our unique culture. Our inspiring proven leaders are hiring great people, providing super benefits, and impacting the world!

Learn about our cultural values: https://bolster.ai/about-us

What we offer:
-Excellent medical, dental, and vision insurance
-Flexible time off + paid holidays.
-Equity + 401(k) plan