Snr. Sales Engineer (Fluent in Japanese) (Position located in Tokyo, Japan)

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

A Snr. Sales Engineer handles complex sales engagements and often works with large or strategic accounts. They have a deep understanding of KnowBe4 products and industry, allowing them to handle sophisticated technical objections and design comprehensive solutions. Snr. Sales Engineers often mentor junior team members, contribute to sales strategies, and are involved in product feedback and education. They are expected to work independently and take a proactive role in driving sales opportunities forward.

Responsibilities:

• Product Expertise:

• Demonstrate comprehensive understanding of product features, benefits, and use cases across various industries

• Articulate the product's technical architecture and integration capabilities

• Design and present use cases/solutions for all standard and most complex scenarios

• Sales Strategy and Execution:

• Actively contribute to sales strategy discussions, offering technical perspectives

• Coach teammates on technical and process issues

• Develop and execute scoped evaluation plans for Proofs of Value (POVs)

• Adapt presentation style based on audience's technical expertise and role

• Technical Skills:

• Efficiently resolve moderate technical issues with minimal guidance

• Anticipate and proactively address common technical objections

• Collaborate with other technical team members on complex issues

• Customer Engagement:

• Build and maintain strong relationships with prospects throughout the sales cycle

• Effectively communicate KB4 use cases, value propositions, and applicable case studies

• Tailor presentations to different audience types, highlighting relevant features and benefits

• Business Acumen:

• Possess solid working knowledge of sales processes, engagement workflow, and sales collateral

• Navigate the sales cycle confidently, understanding each stage and its requirements

• Engage in detailed conversations with directors and reps about sales strategy

• Leadership and Mentorship:

• Occasionally mentor people interested in pursuing Sales Engineering at KnowBe4

• Take ownership of specific SE projects

• Competitive Knowledge:

• Clearly articulate core differentiators versus top 3 competitors

Minimum Qualifications:

• 2 year degree or technical degree preferred

• 2-5 years of technical sales or sales engineering experience required.

• Experience with Gmail and Google Docs

• Experience with MS Office (Word and Excel)

• Experience with web browsers (Chrome, Internet Explorer, etc.)

• Strong technical background in cybersecurity or related field

• Excellent communication, presentation, and problem-solving skills

• Ability to work independently and lead complex sales engagements

• Excellent verbal and written communications

• Fluent in Japanese

• Highly organized and result-oriented

• Excellent time management and organization skills

• Can demonstrate technical troubleshooting and analysis ability

• Familiarity with security awareness concepts and mail environments

• Can demonstrate integrity, accountability, respect and commitment

• Strong collaborative and teamwork skills

• Must be able to work with minimal supervision

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.