SN Merchant Account Supervisor

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How you'll help us achieve it

At Wave, excellent client relationships are our top priority. If you are a result-driven person with a passion for providing exceptional client service, then this opportunity is for you! We’re looking for a Merchant Account Supervisor to join our dynamic Merchant Success team. You'll be responsible for managing the roll-out of corporate merchant products and supervising corporate merchant activities to ensure effective deployment, branding, training, and transaction rates across a specific merchant portfolio, within our merchant network.

In this role, you'll;

• Deploy and manage corporate merchants across Senegal, including onboarding, training, branding and technical account setup.

• Onboard merchants and ensure they understand how to use our product.

• Monitor the merchant portfolio and their performance.

• Contact and visit merchants regularly, especially when their volume of activity drops.

• Meet with corporate partners’ top management every cycle to review performance and strengthen collaboration.

• Process merchant settlements and requests, and oversee operations to roll out new stores in the city and nearby areas (installation, training, and initial support).

• Conduct regular field visits to ensure smooth operations, compliance with company standards, and gather feedback from users and clients about their needs and pain points.

• Talk to users — interview clients about their needs and problems with regard to merchant payment.

• Report detected bugs to engineers.

• Work closely with other teams at Wave to ensure smooth operations.

• Coordinate with the marketing team on the implementation of promotions, events, and BTL activities for merchants.

• Communicate in writing and verbally about work carried out, prepare notes for meetings, update partners' status, and craft messages to partners.

• Support in growing our operational activities

• Communicate effectively (in writing and verbally) about ongoing work: prepare meeting notes, update partner statuses, and craft professional messages to partners.

• Collect and report market information (competition, opportunities, customer feedback).

Key details

• Location: You'll work from our office in Dakar.

• You must have work authorization in Senegal.

• This is a permanent position.

• We offer generous health insurance for yourself and your dependents.

• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.

• We help you live your fullest life now- we subsidize gym memberships and fitness classes.

• Airtime reimbursement.

• Free food and a beautiful office space.

Requirements

• Bachelor degree in Sales, Marketing, Business Administration or a similar field.

• 2+ years experience in a similar position.

• Fluent in French, english will be a plus.

• Strong oral and written communication skills.

• Previous experience conducting field-related merchant activities, including acquiring and onboarding merchants and ensuring they meet Wave criteria.

• Experience supporting customers.

You might be a good fit if you

• Have strong communication and presentation skills, with the ability to build rapport with clients and internal stakeholders.

• Have a good knowledge of the merchant ecosystem.

• Demonstrate tenacity and a willingness to go the distance to get something done.

• Have a proven track record of successfully managing client relationships.

• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.

• Are excessively detail-oriented and seek to achieve excellence in everything you do.

• Are client-oriented and have strong organizational and interpersonal skills.

• Are a diplomatic speaker.

• Have a teamwork spirit.

• Are self-motivating with a focus on self-improvement.

Our team

• We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.

• We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.

• We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.

• We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.

• We are on Y Combinator's top companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.