SMC Professional Services Leader (Security/Multi-Cloud)

Natilik is a Global Technology Solutions Partner. Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and people can rely on.

The Role

Our Transition team plays a big part of delivering successful outcomes to our clients and to ensure that we maintain quality and value in what we must provide the right level of support to our delivery teams.

This role provides leadership and operational oversight for our Network, Security and Multi-Cloud (SMC) engineering team, setting the standard for delivery excellence, client engagement, and measurable business impact. The focus is on enabling high-quality outcomes through strong leadership, effective resource management, and robust governance across all engagements.

The SMC Leader is responsible for guiding and supporting our team of SMC Engineers, ensuring they have the direction, structure, and support required to perform at their best. You will play a central role in professional development, mentoring, and performance management, fostering a positive, high-performing culture aligned with Natilik values. By championing best-practice ways of working, you will embed consistency, quality, and accountability across the function.

Working closely with Design and Sales teams, you will develop a deep understanding of our proposition and forward pipeline to ensure the team has the right skills and capacity to meet demand. This includes workforce planning, identifying capability gaps, driving upskilling initiatives, and effectively leveraging our partner ecosystem. Through proactive pipeline forecasting, resource planning, and optimisation of allocation, you will maximise team utilisation while maintaining delivery quality and team wellbeing. Your priority is ensuring the right expertise is available at the right time to deliver exceptional client outcomes.