SMB Account Manager, Talent Solutions

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, our approach to flexible work is centred on trust and optimised for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

We are looking for an SMB Account Manager to join our team in contributing to successful client relationships with clients across the ANZ market. You will be responsible for making sure that clients renew their contracts and grow with LinkedIn’s Talent Solutions (including Learning), products and services. You will focus on a portfolio of client accounts to ensure there is engagement in products through discovery, training and ultimately guaranteeing the investment made in LinkedIn’s solutions best meet the clients’ needs.

Responsibilities:

• Execute small account contract renewals that maximize contract value while protecting and enhancing the customer relationship
• Own, drive and manage the renewal, upsell, and cross-sell process for a high volume of customers
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure
• Provide executive management with complete visibility to renewals and solicit executive involvement as required
• Communicate risk clearly and take the lead in developing resolution strategies
• Accurately maintain a quarterly forecast in your territory

Basic Qualifications:

• 2+ years of experience in sales/quota-carrying role

Preferred Qualifications:

• Experience selling to ANZ markets
• Experience with Recruiting/HR software, SaaS opportunities
• Strong understanding of the HR and Talent industry
• Solid negotiation skills that allow for value-based contract negotiations
• Excellent communication and project, time and customer management skills
• Demonstrated ability to find, manage and close businesses in an evangelistic sales environment
• Proficiency in MS Office (Outlook, Excel, Word and PowerPoint)

Suggested Skills:

• Consultative Selling
• Stakeholder Management
• Effective Communication 
• Account Prioritization

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