Smart Automation Support Engineer

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job description

 

Job Description

Key Responsibilities:

• Deliver expert support for Python-based automations and Automation Anywhere RPA solutions.
• Diagnose issues and implement bug fixes for Python scripts and RPA workflows.
• Partner with COE teams, SMEs, and developers to maintain and optimize automation solutions.
• Proactively identify and implement process improvements and problem resolutions.
• Communicate effectively with business stakeholders, providing clear action plans and next steps.
• Contribute to agile and iterative development cycles for automation enhancements.
• Demonstrate willingness to upskill in Agentic AI and Generative AI technologies, driving next-level automation capabilities.
• Stay informed on emerging trends in Automation, AI, and RPA, and recommend innovative solutions.
• Maintain comprehensive documentation for automation processes, scripts, and troubleshooting; support knowledge sharing.
• Ensure compliance with organizational security and governance standards across all automations.
• Serve as an escalation point for critical automation issues, ensuring timely resolution.
• Monitor automation workflows and Python scripts to maintain optimal performance and minimal downtime.

Technical Skills & Experience:

• Minimum 2-3 years of hands-on experience with Python and Selenium WebDriver.
• Strong knowledge of Python libraries such as Pandas, Requests, and OpenPyxl.
• Solid understanding of error handling, multithreading, and advanced Python concepts.
• Ability to perform web scraping using Selenium for structured and unstructured data extraction.
• Proven experience in API integration and management.
• Familiarity with Automation Anywhere or other RPA tools; ability to quickly learn and adapt to RPA technologies.
• Capability to comprehend and support existing automation workflows.
• Ability to work flexible hours to provide extended support coverage for North America (NA) time zones, including overlapping with CST by 3–4 hours.

Desired Skills:

• Certification for Automation Anywhere or equivalent
• Working knowledge of Python and Selenium Web Driver
• Understanding of GenAI and Agentic AI concepts

Qualifications

• B E/ B Tech
• M E/ M Tech
• MCA

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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