Slovenian-Speaking Customer Support for Subscription-Based Services Department

Mercier Consultancy

Greece Remote permanent

Posted: March 2, 2026

Required Skills

Job Description

Mercier Consultancy is thrilled to announce an opening for a Slovenian-Speaking Customer Support Representative in our Subscription-Based Services Department! In this vital role, you will be the primary point of contact for our Slovenian-speaking clients, assisting them with inquiries related to our subscription services. Your ability to communicate clearly and effectively will be essential in providing excellent customer service and ensuring customer satisfaction.

This position is ideal for those who are passionate about customer service and interested in the subscription economy. If you thrive in a dynamic environment and enjoy problem-solving, we’d love to have you on our team!

Responsibilities

• Provide customer support in Slovenian through phone, email, and chat
• Assist clients with inquiries about subscription plans, billing, and service features
• Document customer interactions and inquiries accurately in our support system
• Collaborate with internal teams to resolve customer issues and provide tailored solutions
• Gather client feedback to enhance service offerings and support quality
• Stay informed about subscription trends and product updates
• Participate in training sessions to continually improve service skills

Requirements:
• A high level of Slovenian, and a high level of English, both written and verbal, is required.
• Your nationality and native language must be clearly stated on your C.V. and/or Cover Letter.
• Exceptional communication and interpersonal skills
• Strong problem-solving abilities and a keen attention to detail
• A customer-centric approach with a focus on client satisfaction
• Able to multitask and manage inquiries efficiently in a fast-paced environment
• Familiarity with customer support platforms and software is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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