Slovak-Speaking Customer Service for Online Retail Department In Greece

Mercier Consultancy

Greece Remote permanent

Posted: March 2, 2026

Required Skills

Job Description

Mercier Consultancy is excited to offer an opportunity for a Slovak-Speaking Customer Service Representative for our Client's Online Retail Department in Greece. In this pivotal role, you will provide exceptional support to our Slovak-speaking customers, assisting them with a variety of inquiries related to their online shopping experience.

Your fluency in Slovak will be instrumental as you help clients navigate our online retail platform, process orders, handle returns, and resolve any concerns they may have. You will play a crucial role in ensuring customer satisfaction and fostering a positive connection with our brand.

Responsibilities

• Provide top-notch customer service in Slovak through phone, email, and chat regarding online retail inquiries
• Assist customers with product inquiries, order tracking, and returns
• Resolve customer complaints and provide solutions in a professional manner
• Maintain accurate records of customer interactions in our CRM system
• Collaborate with internal teams to ensure efficient order fulfillment and responsiveness
• Gather feedback from customers to help improve our online retail services
• Stay informed about product offerings, promotions, and changes in online retail trends

Requirements:
• A high level of Slovak, and a high level of English, both written and verbal, is required.
• Your nationality and native language must be clearly stated on your C.V. and/or Cover Letter.
• Genuine interest in online shopping and customer satisfaction
• Familiarity with customer support software and CRM systems is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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