Skin Clinic Counsellor

This role is for one of the Weekday's clients

Min Experience: 1 years

Location: Gurugram, NCR

JobType: full-time

We are looking for a confident and knowledgeable Skin Clinic Counsellor to join our growing dermatology and aesthetic clinic in Gurgaon. The ideal candidate will play a critical role in guiding patients through their treatment journey by understanding their concerns, recommending appropriate skin, hair, and laser solutions, and ensuring a high level of patient satisfaction. This role requires a strong understanding of dermatological treatments combined with excellent counselling and interpersonal skills.

Requirements:
Key Responsibilities

• Conduct one-on-one counselling sessions with patients to understand their skin, hair, and aesthetic concerns.
• Educate patients about various dermatological, cosmetic, skin, hair, and laser treatments offered by the clinic.
• Recommend suitable treatment plans in coordination with dermatologists and medical staff.
• Explain treatment procedures, expected results, timelines, risks, and post-treatment care clearly and empathetically.
• Convert consultations into treatment plans by building trust and addressing patient queries and objections.
• Maintain accurate patient records, consultation notes, and follow-up schedules.
• Coordinate with doctors, therapists, and front-desk teams to ensure a seamless patient experience.
• Follow up with patients regarding ongoing treatments, progress, and future procedures.
• Ensure compliance with clinic protocols, hygiene standards, and ethical counselling practices.
• Contribute to clinic revenue by achieving consultation-to-conversion targets without compromising patient care.

Required Skills & Competencies

• Strong counselling and communication skills with a patient-first approach.
• Sound knowledge of skin, hair, and laser treatments, including cosmetic dermatology procedures.
• Ability to explain medical and aesthetic procedures in simple, reassuring terms.
• Experience as a Skin Counsellor / Derma Counsellor in a skin or dermatology clinic.
• Sales orientation with ethical counselling practices.
• Good interpersonal skills and the ability to build long-term patient relationships.
• Basic computer skills for managing patient data and clinic systems.
• Well-groomed, professional appearance and a positive attitude.

Qualifications & Experience

• Minimum 1–3 years of experience as a Skin Counsellor or Derma Counsellor in a dermatology, aesthetic, or skin clinic.
• Prior experience handling skin, hair, and laser consultations is mandatory.
• Certification or training in aesthetic counselling or dermatology will be an added advantage.