Site Reliability Engineer II - Operations Change Management (OCM)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Site Reliability Engineer II - Operations Change Management (OCM)

Overview:
The Operations Change Management (OCM) Specialist plays a critical role in supporting IT Service Management practices across ONE (Operations, Network & Employee Digital Experience)
Role:
Operating in a hybrid capacity—both process focused and high level technical understanding, this role ensures consistency, quality, and performance of ITSM processes (specific to change management) within the ONE Service Management operating model. The specialist collaborates closely with engineering teams, operational support groups, and business stakeholders to enable efficient service delivery and continuous improvement.

All about you:
• 2–5+ years of experience in IT Service Management (change management), technical operations, or related fields.
• Working knowledge of ITIL frameworks and ITSM Change Management best practices.
• Experience with ITSM platforms (Remedy, Jira Service Management, BMC, or equivalent).
Exposure to dashboards, analytics, or data visualization tools
• Analytical mindset with the ability to identify trends, root causes, and optimization opportunities.
• Must be high-energy, detail-oriented, proactive and able to function under pressure in an independent environment
• Possesses strong communication skills, both verbal and written, and strong relationship, collaborative skills and organizational skills.
• Must provide the necessary skills to have a high degree of initiative and self-motivation and demonstrate the ability to drive results.
• Ability to learn and take on challenging opportunities and work as a member of matrix based diverse and geographically distributed project team

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.