Site Reliability Engineer 3 - Network Operations

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

SRE::Network Operations Engineer III

As a Network Operations Engineer III, you will be a senior member of our network operations team, responsible for overseeing the design, implementation, and optimization of our complex and mission-critical network infrastructure. This role requires a high level of expertise in networking technologies, a strategic mindset, and the ability to lead initiatives that enhance the overall performance, security, and scalability of our network.

Key Responsibilities:

Advanced Network Configuration:

• Lead the design and implementation of high-availability, fault-tolerant data center network architectures.

• Develop and implement strategies for the continuous improvement of network infrastructure.

• Develop and review configuration templates which need to be used in bulk provisioning of network devices in a data center environment.

Network Strategy and Planning:

• Contribute to the development of the organization's long-term network strategy.

• Lead capacity planning initiatives, forecasting future network requirements, and recommending scalable solutions.

• Review HLD and LLD diagrams as part of solution design requirements and review.

Emerging Technologies:

• Stay abreast of industry trends and emerging technologies in networking.

• Evaluate and recommend the adoption of new technologies to improve network efficiency and capabilities.

Mentorship and Leadership:

• Provide mentorship and guidance to junior network operations engineers.

• Lead and participate in knowledge-sharing sessions to enhance the team's overall skill set.

Incident Management and Resolution:

• Lead the on-call engineer team and be the L3 escalation point for them for complex incidents and outages.

• Develop and implement incident response procedures and playbooks.

Vendor Management:

• Collaborate with vendors to evaluate and implement new technologies and solutions.

• Manage relationships with key vendors to ensure optimal support and service.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

• 7+ years of experience in network operations or a related role.

• In-depth knowledge of data center technologies and network routing protocols.

• Expert-level knowledge of routing and switching technologies, and security principles.

• Strong scripting and automation skills, with proficiency in languages like Python, Go, Shell, Ansible, Terraform or similar.

• Proven experience in designing and implementing large-scale, enterprise-level networks.

• Strong analytical and troubleshooting skills.

• Excellent leadership and communication skills.

• Industry certifications such as Cisco CCIE, Juniper JNCIE, or equivalent would be an added advantage.

Preferred Skills:

• Experience in network routing protocols like BGP, OSPF etc.

• Familiarity with data center technologies like VXLAN, EVPN etc.

• Knowledge of firewall technologies like IDS, IPS, WAF, UTM, NAT, IPsec etc.

• Knowledge of network operating systems like Junos, Cisco IOS/XE/XR, Enterprise SONiC, Cumulus Linux etc.

• Knowledge of network automation and scripting languages like Python, Go, Shell etc.

• Expert-level knowledge of configuration management tools like Ansible and Terraform.

• Expertise in complex fundamentals of Linux.

• Experience in monitoring tools and frameworks like Telegraf, Grafana, Prometheus, ELK stack.

• Experience with cloud networking solutions like Microsoft Azure.

• Knowledge of open-source virtualization technologies like KVM.

• Expertise in advanced network troubleshooting and performance optimization.

• Expertise in the implementation and management of load balancing solutions like Nginx, F5 BigIP etc.

• Contributions to open-source networking projects or industry publications.

This Network Operations Engineer III position represents a significant opportunity for a seasoned professional to make a substantial impact on our organization's network infrastructure. Join our team and be a key contributor to the success and innovation of our data center network infrastructure.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System

• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy

• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

Life at PhonePe

PhonePe in the news