Site Operations Supervisor

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

Job Summary:

Site Operations Supervisor

Location: On-site Villa Park & Wheaton 

Days/Hours: Monday - Friday, 9:30 am - 6:00 pm

The Site Operations Supervisor oversees the daily operational activities of a diagnostic imaging office to ensure efficient patient flow, high-quality service, regulatory compliance, and staff recruiting and performance. This role provides on-site leadership to front-desk, scheduling, and support staff while collaborating closely with technologists, radiologists, upper management to support safe and timely imaging services.

Key Responsibilities:

Supervise daily operations of the diagnostic imaging site with 10 - 25 employees.

Lead and support front-desk, scheduling, and support staff to ensure an excellent patient experience.

Coordinate patient flow to minimize wait times and optimize imaging schedules.

Monitor appointment scheduling, registration accuracy, and insurance verification processes.

Conduct daily site walk-throughs to ensure readiness, cleanliness, and safety.

Address patient concerns and service issues professionally and promptly.

Ensure compliance with HIPAA  and company policies and procedures.

Ensure proper use and maintenance of office equipment and supplies.

Oversee adherence to office policies and procedure. Provide policy reinforcement and re-training

General facilities management

Assist with staff onboarding, training, and performance coaching.

Support technologists and clinical leadership with operational needs (room readiness, staffing coordination, supply availability).

Monitor attendance, timekeeping, and productivity metrics.

Assist senior management in creating and presenting performance reviews and disciplinary actions.

Communicate operational updates, issues, and performance metrics to senior management.

Identify opportunities for process improvement and workflow efficiency.

Assist with call volume, instant messages/emails, administrative tasks, and escalated calls as needed.

Perform all other duties as assigned.

Qualifications:

High school diploma or GED required; Degree in business /health administration or equivalent business related experience, preferred

2–5 years of experience in healthcare operations, medical office management, or diagnostic imaging environment.

Prior supervisory or lead experience preferred.

Expertise in medical office workflows, scheduling, and patient registration.

Familiarity with insurance verification and basic billing processes.

Strong understanding of HIPAA and patient confidentiality requirements.

Excellent communication, leadership, and problem-solving skills.

Proficiency with EMR/RIS, scheduling systems, and basic office software preferred

Ability to multitask in a fast-paced, patient-focused environment.

Physical & Work Requirements:

Ability to stand, walk, and move throughout the imaging center during the workday, with accommodation.

Occasional lifting of office or clinical supplies up to 20lbs

Flexible scheduling may be required based on patient volume and staffing

Hand and finger movement to support keyboard use, with accommodation. 

Eye sight to read computer screen, with accommodation

Ability to identify big picture/small picture issues and determine solutions

Core Competencies:

Patient-centered service

Operational leadership

Attention to detail

Compliance and confidentiality

Team collaboration

Time and resource management

Dependable and flexible

Benefits:

Competitive pay and growth opportunities

Paid on-site training

401(k) with company match, when eligible 

Multiple private health insurance options                                              

Paid time off plus designated holidays

Annual uniform allowance

Quarterly appreciation Breakfast/Lunch

Working with great people!

Bright Light Medical Imaging is impacted by the use of Artificial Intelligence (AI) from vendors such as Indeed, Zip Recruiter, Glassdoor and LinkedIn as a result of these vendors’ presentation of received resumes in their portal.

* All listed points are essential functions of the job unless identified with an *