Site Operations Intern (Summer 2026)

About Zipline

Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building the first instant logistics system that serves all humans equally. Leveraging expertise in robotics and autonomy, Zipline designs, builds, and operates a fleet of cutting edge, autonomous delivery drones. We serve tens of millions of people around the world.

Joining Zipline’s Emerging Talent program as an intern is an opportunity to contribute to our promise of building a system that provides equitable access to critical healthcare supplies for millions of people. We believe that internships are more than just opportunities to learn by watching or doing low level tasks. We expect our interns to take on meaningful work that actively contributes to moving Zipline’s mission forward, while learning real-world skills that will serve them in their careers for the long term.

Join us, and build the future of logistics with the best humans around!

About the Site Operations Team

The Site Operations team plays a critical role in ensuring the successful launch and ongoing success of Zipline’s commercial operations. The team defines commercial workflows and compliance processes, tests and validates new features and procedures at test sites and partner sites, creates training materials and onboarding playbooks, and identifies and addresses operational gaps to deliver a smooth and successful P2 experience for all commercial operations. The Site Operations team is deeply knowledgeable in every step of the process from order placed to successful delivery, and works with internal and external partners to optimize the experience for operators and customers.

We build the processes against which our teams and our Partners’ teams will execute operating the Zipline Network.

Site Ops team members work across all Zipline partner verticals and test sites. Site launch, training, and ownership will be determined by a combination of partner type and location.

The Role

As Project Manager on the Site Operations team you will focus on designing, optimizing, and maintaining the workflows that enable seamless partner onboarding, integration, and ongoing operations. Your primary role will be to ensure efficiency, scalability, and compliance while aligning with the team’s mission of delivering exceptional partner experiences.

What You'll Do

• Design, develop, and implement internal business processes - examples include document change management system and system for collecting subjective customer feedback.

• Map out existing processes to understand their flow and identify inefficiencies

• Identify process bottlenecks and inefficiencies, and recommend solutions for continuous improvement.

• Collaborate with the Product, Enterprise Systems, Customer Success, and engineering to implement workflows.

• Monitor process performance, track key metrics, and report on process outcomes.

• Document and maintain up-to-date process workflows, guidelines, and SOPs

What You'll Bring

• Experience in project management, operations, or related roles, preferably in a fast-paced or complex environment.

• Proven track record of working with product, engineering, and customer success teams to align processes with business goals.

• Strong communication and stakeholder management skills to drive collaboration and alignment.

• Practical experience in analyzing, mapping, and reengineering workflows

• Ability to gather, analyze, and interpret data to inform process improvements and measure success

• Strong organizational skills to manage multiple initiatives and ensure process documentation is comprehensive and accessible.

• Reliable vehicle access to travel to our test sites

• Willingness to travel 1-2 times to out of state commercial sites

What Else You Should Know

Our internships are full-time positions, in-person at our South San Francisco or Dallas office. We will host our Summer 2026 interns from May or June to August.

Candidates are limited to three (3) applications within a 30-day period.

The starting cash range for this internship is $32 - 36/ hour. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, and working location. The total compensation package for each role may also include: a housing stipend; overtime pay; relocation support; paid sick time; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Zipline is also committed to providing reasonable accommodations to individuals with disabilities. Please let your point of contact at Zipline know if you require any accommodations throughout your interview process.