Site Operations Coordinator

As a Site Operations Coordinator, you will play a pivotal role in shaping the customer journey on COS.com. You will coordinate content updates, plan site execution, and ensure site stability while driving optimisation of user experience and sales. Working within the Site Operations team, you will oversee incident management, development processes, and reporting to maintain site speed and performance, always upholding COS’s standards of quality.  

  

• Site Content Update & Activations: Partner with the Digital Experience Assistant to implement weekly site plans aligned with regional strategies and marketing calendars. Manage promotions and commercial launches, ensuring timely updates to site content via CMS (Storyblok).  

• Site Translation Management: Oversee content across 19 European websites in 7 languages, collaborating with the Language team to ensure accuracy, consistency, and brand alignment.  

• Product Enrichment: Work closely with the Regional Merchandising team to maximise product selling potential by ensuring new products are fully enriched and shoppable as soon as stock becomes available.  

• Marketing Alignment: Work closely with Digital Marketing channel representatives to maintain a consistent and relevant customer journey across all touchpoints, ensuring products are live across all markets in newsletters and campaigns.  

• Promotion & Voucher Management: Partner with CRM, PR, and Affiliate teams to create and manage promotional codes that align with marketing activations. Coordinate with Merchandising to plan and execute actions during sale and promotion periods.  

• Performance Monitoring: Produce weekly performance reports, track KPIs (e.g., site speed, bounce rates), and deliver actionable insights through competitor analysis and benchmarking.  

• Testing & Optimisation: Initiate, execute, and analyse A/B tests on site functionalities, checkout processes, and conversion points to drive improvements aligned with business goals.  

• Technical Collaboration: Work with Global Product and Business Tech teams to launch new features, troubleshoot issues, and validate digital product changes. Support execution and prioritisation of the digital roadmap, ensuring smooth implementation of new functionalities.  

• Incident Management: Report, evaluate, and prioritise service interruptions, providing visibility to stakeholders and ensuring efficient resolution and recovery.  

• Cross-Functional Projects: Contribute to CRO, SEO, and digital expansion initiatives. Coordinate cross-functional forums with Digital Experience, E-commerce Operations, CRM, and Merchandising teams to set priorities that enhance selling performance and deliver value to COS customers.  

QUALIFICATIONS  

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement, and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.  

 

What you need to succeed   

• Previous E-commerce site management and publishing experience via CMS platforms   

• Sales driven and result oriented with a passion for the digital landscape  

• Ability to take ownership and effectively manage multiple priorities and projects  

• Strong analytical mindset with experience in performance reporting and A/B testing   

• Excellent planning, organisational and problem solving skills  

• Curious, proactive and eager to learn and identify new ways to drive results   

• Familiarity with analytical tools such as Google Analytics and Power BI  

• Proficiency in Microsoft Office  

  

This is a full-time permanent contracted of 39 hours a week based at our Regional Office in London.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this London based colleagues also receive  

• 25 days holiday
• Annual health checks
• Pension scheme
• Discounts on various activities and financial/lifestyle products via our benefits hub
• Cycle to work scheme
• Discounted gym membership
• Employee assistance via retail trust  
• Private health & dental care

Inclusion & Diversity

At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. 

Company Description

About COS: COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The creative soul of the brand is fuelled by a deep connection to modern culture, dynamic global cities and compelling fashion movements. With an emphasis on expert craftsmanship, innovation and materiality, collections are created with a mindful approach, seamlessly blending contemporary and timeless. Learn more about COS here.

In this role you will be able to take advantage of a hybrid working arrangement. You will have the flexibility to work both remotely and, from the office. While remote working is an integral part of our part of our offer, approx. 3 days per week office presence will be required to foster strong collaborations and team work.

 

Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application, so please look out for our emails. We encourage you to apply as soon as possible, but no later than 27th March.

We are looking forward to hearing from you!