Site Administrator

About IEM

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

Site Administrator

Location: Surrey, British Columbia, Canada

Reports To: VP Global Account Executive

Position Summary

We are seeking a highly organized, proactive, and relationship-driven Site Administrator to support the execution of complex, multi-site deployment projects in a fast-paced environment. The successful candidate will work cross-functionally with internal teams, external field service providers, and site management personnel to ensure smooth project execution, resource alignment, and stakeholder communication. This role requires intermediate Excel proficiency, excellent active listening skills, and strong coordination capabilities.

Key Responsibilities

• Oversee deployment timelines for power distribution equipment across multiple customer sites, ensuring compliance with approval processes for any schedule changes.

• Serve as the primary remote liaison for site teams, addressing deployment-related questions, managing customer expectations and ensuring alignment on conflicting equipment schedules and expectations.

• Foster and maintain strong, collaborative relationships with internal departments, logistics, field service personnel, and external customer contacts.

• Contribute to weekly project coordination calls, providing updates on milestone progress and identifying potential risks to timely delivery.

• Lead initial introductions between site contacts and field service teams, delivering key information to support successful startup (Sx) and commissioning (Cx) efforts.

• Maintain accurate and current project data across internal and customer-facing platforms, meeting and exceeding Key Performance Indicators (KPI) related to customer Service Level Agreements (SLA).

• Process and validate site-specific customer orders promptly, plan deployments and coordinate deliveries with logistics from finished goods inventory and/or 3PL warehousing to customer sites

• Coordinate the return process for damaged equipment, ensuring proper communication with stakeholders and adherence to standard procedures.

• Respond to site inquiries and miscellaneous requests ahead of commissioning to avoid delays and maintain project momentum.

Qualifications

• Minimum of 3 years of experience in site or project coordination/management, preferably across multiple sites and within manufacturing or construction environments.

• Post-secondary education in Construction, Business, or related field preferred.

• Strong Excel skills (formulas, filters, pivot tables); proficiency in Outlook, Word, and databases.

• Excellent communication, active listening, and relationship-building skills.

• Highly organized and confident managing conflicting priorities effectively.

• Proven experience in delivering exceptional customer service and building strong, lasting professional relationships.

• Able to work independently with attention to detail and adaptability to shifting project needs.

• Experience in fast-paced, high-demand roles involving cross-functional coordination and problem-solving.

• Proactive mindset with a strong sense of ownership and a commitment to follow-through.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

Recruiting Scams

Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

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