Single Adult Program Manager

Summary 

The Program Manager develops and implements strategies for resident stability and community building at multiple housing support projects in Hennepin County and Anoka County. This program requires partnership with various property management companies and owners. Providing formerly homeless adults with a safe and permanent home and supportive services to help residents regain and maintain stability in their lives, homes and the community.  

This position provides leadership and supervision to a team dedicated to providing case management services to residents and will manage the daily affairs and overall program operation serving low-income individuals who have a history of mental health, chemical dependency and housing instability.  

Hours for this position are Mondays to Fridays, 9:00 am to 5:00 pm. Flexible. Salaried. 

Responsibilities

Provide effective leadership of the Women Housing Partnership program: 

Provide stability and clear vision to residents and staff. 

Work in partnership with the various property management companies and owners. 

Assure open communication among staff on all participant issues. 

Maintain resident capacity in programs. 

Ensure participants receive consistent, high-quality connections related to their goals by regularly reviewing case notes and following up with staff in a timely manner. Participate in meetings of regulatory personnel as they survey facilities and participants records for program compliance. 

Assure safety and security of participants and staff and manage emergency situations. 

Develop procedures and program guidelines in consultation with the Director of Single Adult Programs. 

Develop, Supervise and Train Staff: 

Know SHS’ personnel practices and effectively implement policies with all direct reports. 

Hire and train staff in consultation with the Director of Single Adults programs and Director of Equality and Human Resources. 

Program staff training, team building and development of individual staff goals 

Monitor staff performance including performance reviews and assessments.  

Effectively delegate assignments and projects to staff.  

Provide guidance and supervision to direct reports.  

Function as a member of a supervisory team which has responsibility for the following areas: policy and procedure implementation and design, budget monitoring, employee/human resources functions and handling difficult participant issues 

Develop thorough and accurate budgets and reports, maintain complete and consistent records:  

Ensure accuracy, completeness, and confidentiality of participant records.  

Manage program budget (including corrective action plans when needed) 

Maintain accurate records, including employee time sheets, travel expenses, and billing information.  

Manage Housing Support revenue and expenses of participants.  

Work closely with the Operations Support Team on Housing Support administration  

Provide positive representation of SHS through public relations and networking: 

Interpret the program to constituents regarding SHS and its programs. 

Develop and maintain positive working relationships with all partners  

Assist with fund development as directed. 

Participate in staff meetings and professional meetings  

Commitment to racial equity and social justice:  

Work within and across agency departments to build a culture of equity and antiracism. 

Evolve knowledge and strategy of equity and antiracism on an individual and team level. 

Participate in meetings, training, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics. 

Demonstrate essential knowledge, abilities and skills: 

Ability to build, lead, and evaluate effective program teams. 

Ability to be decisive and effective under pressure and maintain composure in crisis situations. 

Ability to work very well independently, with excellent skills in teamwork and collaboration. 

Ability to be flexible and manage time. 

Knowledge of Harm Reduction/Housing First Model and commitment to that model. 

Knowledge of trauma-informed service and motivational interviewing techniques.  

Ability to communicate effectively, positively, and professionally with participants, providers, family members, and others. 

Ability to maintain confidentiality. 

Ability to represent agency decisions constructively. 

Ability to promote a professional work environment that is affirming, respectful, and understanding of diverse people. 

Have organizational skills and be able to prioritize tasks to accomplish the day-to-day activities. 

Possess superior computer skills, with experience in Microsoft Word, Excel, Access, and Outlook. Demonstrate ability to learn additional computer skills/program as necessary 

Adhere to a standard framework of boundaries in all interactions with guests, volunteers, staff, and the public.   

Job Requirements: 

Bachelor’s Degree in the field of Social Work, Human Services or Community Development is required, or four years related experience working with, individuals experiencing mental health issues, chemical health issues, ethnically diverse populations, people experiencing or significantly impacted by poverty, people experiencing homelessness.  

Four years’ work experience in social service positions required, with at least 2 years in administration, management, and supervision. 

Must be able to produce letters and reports of professional quality. 

Driver’s license and vehicle are required. 

Desired: 

Experience with Housing Support 

Essential Physical Functions

Must be able to read, write, hear, and speak at a proficient level of English, and communicate by phone, text and email.
 

Must be able to move about the community and public places (such as apartment buildings) with awareness of personal safety. 
 

Must be able to lift items up to 25 pounds on an occasional basis.