Short-Term Rental Property Manager

Assist World

Philippines Remote permanent

Posted: April 6, 2026

Job Description

Role Overview

We are looking for an experienced, high-level Property Manager to oversee the day-to-day operations of a growing short-term rental portfolio. This role requires someone who can operate independently, proactively solve problems, and deliver consistently high guest experiences without direct oversight.

Core Responsibilities

Guest Experience & Communication

• Manage all guest messaging from inquiry through checkout

• Handle issues, complaints, and special requests professionally

• Maintain 5-star review standards and resolve negative experiences

Cleaner & Turnover Management

• Coordinate cleaning schedules (via Turno or similar)

• Ensure properties are guest-ready before check-in

• Communicate directly with cleaners for issues or re-cleans

Maintenance & Vendor Coordination

• Schedule and manage maintenance requests

• Source and communicate with vendors (plumbing, HVAC, etc.)

• Ensure issues are resolved quickly and cost-effectively

Review Management

• Monitor and respond to guest reviews

• Attempt to remove unfair or policy-violating reviews

• Handle guest follow-ups and potential refunds when needed

Operations & Optimization

• Assist with pricing adjustments (via PriceLabs or similar tools)

• Identify opportunities to improve performance and guest experience

• Monitor listings and flag any operational issues

Key Traits We’re Looking For

• Highly independent and proactive

• Strong communication skills (professional, calm, and clear)

• Detail-oriented and organized

• Comfortable making decisions without constant direction

• Experience managing Airbnb or similar STR platforms

Bonus Experience

• Guesty, Turno, PriceLabs, or similar tools

• Experience managing multiple properties

• Ability to negotiate with guests and vendors

Success in This Role Looks Like

• Minimal owner involvement in daily operations

• Consistently high guest reviews (4.8+ average)

• Issues resolved quickly without escalation

• Smooth coordination across cleaners and vendors

Work Structure

• Remote role

• Primarily weekday coverage (with awareness around check-in times)

Why Join Assist World?

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$500 entry monthly raffle

NO TRACKER. NO PROBLEM

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