Shopify Migration & Platform Lead

We are looking for a Shopify Migration & Platform Lead to own the delivery of our ecommerce platform transition to Shopify. This role sits at the intersection of Business, Product, and Technology, acting as the glue between commercial goals, customer experience, and technical execution.

You will lead the end-to-end migration from multiple existing tools and platforms into a unified Shopify ecosystem, ensuring business continuity, scalability, and an improved customer and operational experience

This role requires strong Shopify knowledge, the ability to translate business needs into platform requirements, and enough technical understanding to work effectively with engineers, agencies, and third-party vendors—without necessarily writing code yourself. 

Key Responsibilities

Platform & Migration Leadership

Own the Shopify migration roadmap, from discovery and planning through launch and post-migration optimisation.

Lead the transition from legacy ecommerce tools, CMSs, PIMs, ERPs, or custom solutions into Shopify (and Shopify Plus where applicable).

Identify risks, dependencies, and data integrity challenges related to migration (products, customers, orders, content, integrations).

Ensure minimal disruption to business operations during migration.

Business & Stakeholder Alignment

Work closely with Commercial, Marketing, Operations, and Customer Support teams to understand requirements and priorities.

Translate business objectives into clear Shopify capabilities and platform requirements.

Act as the primary point of contact for ecommerce platform decisions.

Support change management and onboarding for internal teams post-migration.

Product & Experience Ownership

Define and prioritise the ecommerce product backlog in line with business goals.

Ensure a strong customer experience across web, mobile, checkout, and post-purchase journeys.

Balance short-term migration needs with long-term platform scalability and optimisation.

Technical & Delivery Collaboration

Collaborate with engineering teams, Shopify partners, and third-party vendors to deliver the platform.

Understand and guide decisions around Shopify themes, apps, APIs, and custom development.

Oversee integrations with systems such as ERP, CRM, payment providers, logistics, analytics, and marketing tools.

Ensure best practices around performance, security, SEO, and accessibility.

Required Knowledge & Experience

Shopify Expertise

Strong hands-on knowledge of Shopify (and ideally Shopify Plus).

Deep understanding of Shopify’s:

Core platform capabilities

App ecosystem

Theme architecture

Checkout and payments

APIs and integrations

Experience delivering or supporting at least one Shopify migration or major replatforming.

Ecommerce & Platform Knowledge

Solid understanding of ecommerce fundamentals: catalog management, pricing, promotions, checkout, fulfilment, and returns.

Experience working with third-party ecommerce tools (e.g. CMS, PIM, ERP, CRM, headless setups).

Understanding of data migration concepts (products, customers, orders, content).

Product & Delivery Skills

Experience working in product-led or agile environments.

Ability to write clear requirements, user stories, and acceptance criteria.

Comfortable prioritising trade-offs between business value, time, and technical complexity.

Technical Literacy (Non-Coding)

Able to speak confidently with engineers and vendors about:

APIs and integrations

Custom vs off-the-shelf solutions

Data models and system dependencies

No requirement to code, but must understand technical constraints and opportunities.

Soft Skills & Mindset

Strong communicator able to bridge business and technical teams.

Structured, delivery-oriented, and comfortable managing ambiguity.

Stakeholder-savvy, with the ability to influence without authority.

Pragmatic problem solver with a focus on outcomes, not tools.

Comfortable working in fast-moving, transformation-driven environments.

Nice to Have

Experience with headless commerce or composable architectures.

Familiarity with analytics, CRO, and ecommerce performance optimisation.

Experience working with external Shopify agencies or systems integrators.

Background in consulting, digital transformation, or scale-up ecommerce teams.