Shift Supervisor - EVENING SHIFT - HART Hub

Who we are:

Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.

During that time, it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges, from information and education to case management, psychosocial rehabilitation, housing and primary healthcare. These services are provided through inter-professional teams focused on providing clinically based services that, in addition to dealing with client mental health issues, address social determinants of health using the recovery model.

Overview of the Role:

Reporting to the HART Hub Lead, this position will assist with the management of the day-to-day operations within the HART Hub program. This includes providing guidance to the HART Hub team members supporting administrative and direct service functions.

Location: HART Hub employees may begin work at 60 Bond St. West, and will move to the designated HART Hub location in Oshawa at a later date.

Duties and Responsibilities:

Program Management

Assists with providing support and direction to HART Hub employees

Assists HART Hub staff with client admission, treatment and discharge processes when needed

Assists with overseeing and ensuring adequate staff coverage for overnight and evening shifts

Assists with auditing data entries ensuring accuracy and adherence to CMHA Durham policy and procedures

Supports HART Hub leads with administrative tasks such as Quality Indicator Reporting, report writing, work plans and other administrative duties as assigned

Support of, and participation in HART Hub building concerns, that may include inspections, reporting or liaising with CMHA Durham’s facilities department

People Management

Participates as a member of a high performance, multi-service team that supports mental health clients within a variety of community settings

Responsible for overseeing the day-to-day activities within the HART Hub Program for evening shifts

Provide support and direction to employees when needed, ensuring activities are planned, delivered and evaluated in accordance with professional standards, operating principles, best practices and legislative requirements

Provide support to HART Hub Leads with supervision and leadership of employees when required

Participates in interview teams, hiring and orientation of new employees when required

Assists with identifying the training and development needs of staff when required

Supports all accreditation related activities as they relate to HART Hub

Creates and maintains a positive work environment where all employees can maximize their job satisfaction and productivity

Assists with the development and implementation of HART Hub policies and guidelines

Facilitates team meetings focusing on business and operational issues as required

Client Safety

Adhere to CMHA Durham client safety programs including program policies as well as infection control and prevention procedures. In partnership with clients, family members, and fellow staff, maintain open lines of communication to assist the organization in identifying and achieving quality outcomes for client safety. Report client safety incidents and suggested improvements to manager or delegate.

Other Duties as Assigned

Attend, participate in team meetings and all employee meetings

Participate in organizational quality improvement activities, e.g. accreditation projects, committee work, special events

Participate in quality improvement activities at the team/program level

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

Effort:

Sits, stands and walks daily to perform the duties of the job

Concentration, attentiveness and creativity required daily to, prepare documents, problem solve, prepare audits and respond to immediate needs of staff team needed

Risk Management:

Minimizes risks adhering to CMHA Durham Policies and Procedures identifying, assessing, evaluating and controlling risks ensuring well-being of employees and clients.

Qualifications:

Post-secondary education in a related area of study (i.e. mental health, social sciences, human services, property management) and/or a minimum of five years related experience an/or equivalent combination of education and/or lived experience

Sound knowledge of the Mental Health Act, Landlord and Tenant Act, Health Care Consent Act, social service benefits and related legislation in Ontario

Ability to provide staff supervision and leadership

Excellent verbal and written communication skills with all levels within and outside the organization.

Able to develop and maintain positive relationships with clients, community partners and always represent the agency in a professional manner

Ability to acquire and utilize community resources effectively to meet client’s needs

Flexibility to adapt to change

Experience working with diverse communities and backgrounds.

Ability to work independently and in a dynamic team environment.

High level of critical thinking and logical thinking.

Excellent organization, time management and prioritizing skills.

Ability to manage crisis situations.

Valid Ontario Driver’s license, access to a dependable vehicle in safe working order and appropriate insurance coverage

Knowledge of Indigenous communities and cultural practices (preferred). 

Basic to intermediate fluency in French considered an asset 

Work outside of normal business hours as required, in compliance with the Disconnect from Work policy. 

Knowledge of MS Office (Word, Excel, PowerPoint, Access and Outlook), and PS suites an asset

Working Conditions:

This position would be Onsite &  after business hours within the HART Hub program

Exposure to psychiatric behaviors that may be considered offensive (abusive/irate clients), deadlines,
multiple demands, distractions/Interruptions

Some exposure to hazards (smoke, pets)

What we offer:

CMHA Durham is a non-profit community-based organization that believes that mental and physical health care is for everyone regardless of class, race, sexuality, gender, age, faith, or ability. With a flexible working model (within reasonable parameters of the program), memberships to meditation apps, competitive vacation, wellness time and 100% employer paid health benefits, work-life balance is not only encouraged but expected. Our Monday – Friday work week has 35 hours for most position and everyone gets their birthday off with pay.

Read more about us at CMHADurham.org/getinvolved. CMHA Durham endorses the principles of workforce diversity and does not use AI algorithms or automated decision-making in the recruitment process. All qualified candidates are encouraged to apply; however, only those selected for an interview will be contacted. Please advise us if you require any level of accommodation; we are here to help and support you.