Shift Manager - Wynn Rewards

The Shift Managers are responsible for providing Forbes 5 Star service and be able to proactively anticipate the needs of our Wynn Las Vegas guests.  Overseeing the Loyalty Club desk, hiring, training, mentoring, and scheduling staff, monitoring rewards performance and providing feedback, addressing guest issues, and handling the operational duties and function of the Rewards Manager in their absence.

Essential Job Duties & Responsibilities:

• Responsible for maintaining the Wynn standards of service to guests and coworkers at all times while taking great pride and fulfillment from crafting a great guest experience.
• Ensures all guest interactions are in accordance to Forbes 5-Star standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services.
• Responsible for distribution, activation, maintaining, facilitating, inventory and accounting of promotional instruments to include but not limited to promo chips, vouchers, certificates, FREECREDIT (free slot play), comps, etc.
• Resolves guest issues within limits of authority and empowerment.
• Ensures the Wynn standards of cleanliness and appearance for all areas.
• Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests
• Able to exhibit exceptional, detailed knowledge about local shopping, entertainment, dining and business venues, as well as special local events.
• Looks for opportunities to assist peers, guests, other departments or leaders at all times.
• Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.
• Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
• Responsible for maintaining all the promo and enrollment kiosks; Responsible in comping of guests and room revisions for hotel guests.
• Willingness to maintain the highest level of confidentiality regarding guests and staff.
• Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest issues.

• Requirement- High School diploma or equivalent; Bachelor’s degree is preferred but not required.
• Experience- Previous experience in Hospitality and/or Gaming industry; A minimum of three (3) years in a customer service or sales setting; At least one-year in a supervisory role, preferably in the casino industry
• Computer Knowledge- Proficient in Microsoft Office suite applications (Outlook, Word, Excel); knowledge of casino computer programs is highly preferred
• Leadership and Management skills- Ability to motivate and guide a team
• Customer Service Excellence- Providing 5 Star service to guests is a priority
• Problem-Solving & Decision-Making abilities- Quick thinking, effective decision-making (common sense)
• Strong Communication skills- Clear and concise verbal and written communication in the English language
• Attention to Detail- Diligence and accuracy 
• Availability- Must be flexibility in working hours/shifts
• Required- Must be 21 years of age or older to apply

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.