Shift Lead (Sonic)

Job Overview:

The Shift Lead at Sonic Drive-In is responsible for overseeing the daily operations during their shift, including supervising staff, ensuring quality customer service, maintaining cleanliness, and helping to achieve operational goals. The Shift Lead will manage the restaurant’s tasks, support the team, and ensure that customers receive fast, friendly, and accurate service in a fun, fast-paced environment.

Key Responsibilities:

1. Staff Supervision & Leadership:

• Lead and motivate team members to ensure a positive work environment and high productivity.
• Assign and delegate tasks to crew members to ensure the efficient operation of the restaurant.
• Provide guidance to team members and ensure they are following proper procedures, safety standards, and Sonic’s customer service expectations.
• Provide coaching and feedback to staff to improve performance and address any issues as they arise.
• Ensure that the team is ready to work and prepared to meet service goals during the shift.

2. Customer Service:

• Ensure customers receive fast, friendly, and accurate service during the shift.
• Monitor customer interactions and ensure satisfaction, addressing complaints or concerns professionally and promptly.
• Ensure that all customer orders are prepared correctly and delivered in a timely manner.
• Handle customer service issues and complaints, escalating them to management when necessary.

3. Operational Efficiency:

• Monitor and oversee food preparation, ensuring it meets Sonic’s quality and presentation standards.
• Ensure that all areas of the restaurant, including the kitchen, dining area, and drive-thru, are clean and well-maintained.
• Assist in managing the pace of the shift, ensuring smooth service flow, especially during peak hours.
• Keep track of inventory during the shift, assisting with stock management to minimize waste and maintain supplies.

4. Health, Safety & Sanitation:

• Ensure that food safety, sanitation, and hygiene standards are strictly followed by all staff members.
• Conduct regular safety checks of the restaurant’s equipment, kitchen, and workstations to ensure they are in proper working order.
• Maintain compliance with health and safety regulations, including employee safety protocols.

5. Cash Handling & POS:

• Oversee cash handling procedures, ensuring accuracy in cash register operations and transaction processing.
• Monitor and assist with the proper closing of cash registers at the end of the shift.
• Ensure that all transactions are processed correctly and that receipts are provided to customers.

6. Team Support & Motivation:

• Assist in training and developing new team members to ensure they understand their roles and responsibilities.
• Foster a positive, team-oriented work environment.
• Ensure that team members are motivated, engaged, and focused on delivering excellent service.
• Support the management team in handling staffing and operational challenges during the shift.

7. Assist with Administrative Duties:

• Support the management team with various administrative duties such as shift logs, tracking sales, and managing employee performance.
• Help with opening and closing procedures, including balancing cash drawers and ensuring the restaurant is properly secured.

Qualifications:

• Experience:
• At least 1 year of experience in a fast-food or quick-service restaurant environment, with at least 6 months in a supervisory or leadership role.
• Experience in customer service and food service operations is preferred.

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• Skills:
• Strong leadership and team-building abilities.
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to handle customer service issues professionally.
• Ability to maintain composure in a fast-paced, high-pressure environment.

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• Education:
• High school diploma or equivalent is required.
• Additional certifications in food safety or leadership are a plus.

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• Physical Requirements:
• Ability to stand, walk, bend, and lift up to 50 pounds.
• Ability to work in a fast-paced environment for extended periods of time.