Shift Lead, Mission Readiness & Fleet Response (3rd Shift)

As the Shift Lead for Mission Readiness & Fleet Response, you are the "on-the-floor" leader responsible for the flawless execution of daily fleet operations. Reporting to the Team Lead, you ensure that every vehicle on your shift is technically prepared for its mission and serve as the critical bridge between the depot and the road.

You are a hands-on leader who thrives in a fast-paced environment, balancing the structured technical workflows of the workshop with the dynamic needs of live fleet support. While centralized Dispatchers manage the initial coordination of field events, you are the on-site escalation path for your team, providing the technical and operational guidance needed to resolve complex vehicle issues and maintain the heartbeat of the fleet's daily cycle.

Shift: 3rd Shift // 11:30pm - 8am // Sunday - Thursday

In this role, you will::
• Oversee the day-to-day activities of contract associates, ensuring all pre-mission tasks—including software/firmware deployment, sensor cleaning, and safety checks—are completed on time and to Zoox standards.
• Serve as the primary point of contact for the shift to resolve blockers. Provide immediate guidance when field incidents require on-site technical decisions or when vehicle preparation hits critical delays.
• Supervise and mentor a team of contract associates, ensuring high productivity, accountability, and adherence to Zoox’s operational playbooks.
• Conduct new-hire onboarding and continuous training for contingent staff, ensuring the team is proficient in using internal tools and following standard operating procedures (SOPs).
• Act as the first level of quality control for all data reporting and vehicle readiness documentation, ensuring 100% accuracy in our "Up/Down" fleet status tracking.
• Act as the first level of quality control for all data reporting and vehicle readiness documentation, ensuring 100% accuracy in our "Up/Down" fleet status tracking.
• Enforce OSHA guidelines and Zoox health and safety policies, ensuring the workshop is organized and the facility is in a "mission-ready" state.
• Assist the Team Lead in tracking KPIs related to mission start-time delays and vehicle turnaround efficiency, providing "ground-truth" context for performance gaps.
• Manually drive auxiliary vehicles when needed and provide logistical support for the movement of assets and equipment within the geosite.

Travel Requirements: less than 20%

Qualifications:
• 6+ years of relevant work experience in an operations-based environment
• 2+ years of people leadership experience. Experience leading teams in technical, automotive, warehouse, or high-volume service environments.
• Leading Contingent Workforces: Proven experience supervising contractor or agency staff, including managing shift schedules and performance.
• Technical Proficiency: Ability to quickly master proprietary software tools and troubleshoot hardware/software interface issues.
• Problem Solving: Ability to act as an escalation point, making quick decisions to keep operations moving when technical or logistical blockers arise.
• Communication: Strong verbal and written skills; ability to provide clear instructions to a team and concise updates to the Team Lead and Dispatchers.
• Team player who collaborates well cross-functionally. Excellent written and verbal skills. Must be honest, responsible, and an outstanding communicator.
• Proficiency in MS Office/Google Suite, especially Excel or Sheets
• Possessing an “Extreme Ownership” and growth mindset.
• Clean Driving Record: A valid driver’s license with zero points on your record.
• Physical Requirements: Ability to lift up to 50 lbs and stand/walk for the duration of a shift.
• Ability to work on-site at your assigned location for all scheduled shifts

Bonus Qualifications:
• Bachelor's Degree in a relevant field (business management, operations, finance, etc.)
• Experience with autonomous vehicles, or a similar safety-critical industry
• Experience in a fast-paced and dynamic service environment.
• Experience with Lean Six Sigma or other process optimization methodologies.
• Familiarity with fleet management software.