Shelter Operations Supervisor

Reports to: Director of Shelter Operations 

Status: Full-Time, Salaried, Exempt, Eligible for Benefits 

Position Summary 

The Shelter Operations Supervisor serves as a mid-level leader within Safe Harbor’s Shelter Operations and Client Support Team, providing daily coordination, supervision, and operational support across designated shelter sites. This role works in close partnership with the Director of Shelter Operations to ensure that shelter environments are safe, structured, and aligned with trauma-informed care practices. 

This position focuses on staff supervision, operational consistency, and real-time oversight of shelter activities. The Shelter Operations Supervisor is actively present in the shelter environment, observing workflow, guiding staff performance, and reinforcing expectations to ensure smooth and consistent daily operations. 

The Shelter Operations Supervisor plays a key role in supporting staff development, reinforcing communal living standards, responding to shelter and facility needs, and helping ensure a well-organized, client-centered environment where survivors and their children can focus on safety and healing. 

Key Responsibilities 

Team Support & Supervision 

Provide direct supervision to the Shelter Operations Coordinator and Client Support Specialist – Floaters 

Coach, guide, and support staff in daily shelter operations, client interactions, and trauma-informed practices 

Observe shelter operations in real time and provide guidance, redirection, and support to staff as needed 

Assign, monitor, and follow up on responsibilities such as documentation, shelter routines, shared space upkeep, and operational tasks 

Support shadow training and hands-on skill development for new and existing staff 

Model professionalism, consistency, and trauma-informed engagement in all staff interactions 

Shelter Operations & Oversight 

Conduct regular shelter walk-throughs to assess cleanliness, organization, safety, and overall flow 

Monitor daily shelter operations to ensure tasks, routines, and expectations are being followed across shifts 

Identify and address patterns related to staff performance, client concerns, or operational gaps 

Reinforce communal living expectations in a way that is structured, respectful, and trauma-informed 

Ensure consistency across shifts by reinforcing clear expectations and accountability 

Facilities, Vendors & Operational Coordination 

Support the Director of Shelter Operations in coordinating vendors, maintenance needs, work orders, and volunteer-related activities 

Assist in tracking, organizing, and following up on work orders to ensure timely completion and communication of facility needs 

Help ensure all facility-related work aligns with safety standards, confidentiality, and operational expectations 

Supplies, Systems & Shelter Functionality 

Support oversight of shelter supplies, inventory, and grocery coordination 

Assist in maintaining systems that support shelter organization, including trackers, logs, and shared tools 

Help ensure shelter readiness for inspections, safety checks, and day-to-day operations 

Support coordination of shelter activities, events, and community-building efforts 

Documentation & Communication 

Monitor staff use of documentation systems to ensure accuracy, consistency, and completion 

Reinforce expectations for documentation, communication, and follow-up across shifts 

Support communication between staff, supervisors, and departments to ensure alignment 

Assist the Director of Shelter Operations with implementing updates to procedures and workflows 

Additional Responsibilities 

Attend meetings, trainings, and supervision sessions as required 

Support and model the mission and vision of Safe Harbor in daily work 

Perform other duties as assigned by the Director of Shelter Operations 

Assist in addressing emerging needs to ensure smooth shelter operations 

Qualifications 

Bachelor’s degree preferred; an associate degree with relevant experience will be considered 

Minimum 2+ years of experience in shelter operations, residential programs, or a related human services environment 

Experience in a lead or supervisory role supporting staff, operations, or program functions 

Strong leadership, communication, and problem-solving skills 

Ability to manage staff performance, operations, and workflow in a fast-paced environment 

Computer literacy, including Microsoft Office (Outlook, Word, Excel, Teams) and database systems 

Valid driver’s license with a clean driving record required; ability to safely operate agency vehicles as needed to support shelter operations 

Work Environment & Physical Requirements 

Work occurs in residential shelter environments serving survivors of domestic abuse and their children 

Requires frequent walking, standing, and engagement in shared spaces 

Ability to lift and transport supplies (up to 25–30 pounds) 

Must be able to respond calmly and effectively to crisis situations 

Flexibility in schedule may be required to meet operational needs 

Agency Commitment 

Safe Harbor is committed to providing trauma-informed, respectful, and supportive services to survivors of domestic abuse. Staff are expected to uphold agency values, maintain confidentiality, and contribute to a safe and welcoming shelter environment.