SharePoint Administrator

ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. 

We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

JOB DESCRIPTION:

SHAREPOINT ADMINISTRATOR

Office:                      India (Hyderabad)

Department:            Global Technology – Service Excellence

Reports to:              Head of Development & Integration

Responsibilities

As a result of continued growth, we have a fantastic opportunity for an experienced SharePoint Administrator to join our global team.  This is an exciting opportunity for an action oriented individual contributor to lead on the installation, configuration, and maintenance of Microsoft SharePoint (Online & On premise) in-line with our standards and policies to agreed service levels.

You'll manage on-premises SharePoint 2016 servers running several business applications. You'll provide ongoing technical support (including incident and problem resolution) for systems and processes in the Microsoft 365 tenant. As we continue to expand our SharePoint Online solution, you will be integral to achieving this and continue the evolution away from the previous SharePoint on-premises offerings.

Part of the role will also be to provide technical and procedural advice to business customers on how to get the best from our new product set.

You’ll get involved in project work and you'll carry out technical activities to support project delivery, service improvements and change related to ongoing maintenance of the platforms.

You will be tenacious and passionate, with the ability to take ownership of tasks whilst managing your time effectively, and prioritising tasks to meet deadlines. 

You will maintain excellent attention to detail and have a logical approach to solving problems under pressure and an active communicator on technical issues that affect client delivery.

The role requires you to have the ability to communicate clearly and with impact in a fast-paced and high-pressure situations including the ability to challenge and influence the view of senior stakeholders respectfully, confidently, and effectively to bring a new perspective.

Tasks (what does the role do on a day-to-day basis)

• Responding to tickets in company Service Management platform and providing support on request
• Carrying out tasks from ongoing Information Management projects, on request from project managers or IT Subject Matter Experts or Functional Leada
• Help develop the firm’s vision for a group-wide Document Management Service, built on SharePoint Online.
• Ongoing support of SharePoint and Network drives to ensure that business information and records are trusted and easily accessible.
• Liaising with business users to understand, capture and document requirements.
• Implementing changes in SharePoint Online or Network drives (creating folders, libraries, editing pages, changing permissions etc.)
• Data migrations using tools and existing processes.
• Providing ad-hoc coaching, training, and guidance to users to drive usage and adoption.
• Ensure changes to the Content Management environments are fully documented and the appropriate service excellence controls are identified and applied as per company instructions.
• Providing advice to all levels of personnel across clients and third parties on the storage and collaboration of corporate information and records in a dynamic technological environment.
• Experience in data retrieval, backup approaches in preventing data loss.
• Experience in storage space maintenance, clean-ups and archiving data while maintaining network infrastructure, encryption, security zones and firewalls.
• Keeping up to date with the SharePoint development team and supporting for version upgrades.
• Well-versed with troubleshooting and problem-solving skills being in touch with the development team.
• Being part of troubleshooting issues and RCA.
• Liaising with other Digital & Data disciplines, particularly document control and subsurface data management to ensure alignment and monitor tickets to closure.
• Liaising with other Global Technology colleagues including infrastructure, service desk, applications, and security.

Key behaviours we expect to see.

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Action oriented
• Collaborates
• Communicates effectively.
• Interpersonal savvy
• Builds networks.
• Balances stakeholders
• Tech savvy
• Optimises work processes.

Required Experience

Education / professional qualifications

• Graduate degree, preferably in IT related disciplines

Background & Technical experience

• Minimum of 5 years of overall IT experience with 3 years of experience in SharePoint Administration.
• Working and practical experience in installing the SharePoint platforms, integrating with applications, and creating libraries.
• User management, managing ACLs and to document libraries and setting permissions.
• Regular maintenance of SharePoint platforms, servers, and Intranet.
• Good knowledge in networking – IP, DNS, Load balancing while maintaining availability, scalability, and maintainability.
• Experience in working with versatile teams especially managing IIS, SSL certificates, managing topology services, Security configuration management, logging, and reporting.
• Experience in advanced level of knowledge in STSADM, Import/Export, Backup/Restore tasks using PowerShell.
• Knowledge in Azure cloud services is an added advantage.
• Previous Information Management experience
• Similar experience within a highly regulated company is essential, particularly in supporting general business information.
• Knowledge of the different business activities and information types across
• Ideally experienced with Information Management in O365

Company, product and market knowledge

• Experience of working in a complex, multi-country professional services, financial services or BPO organisation with complex processing requirements
• Multi-country experience and demonstrates an ability to work in a multi-cultural, talented, and demanding team environment.
• Possess the skills and the personality to operate effectively in a very fast-paced complex global business with an in-depth knowledge of program management.
• Excellent communication skills in both written and oral form, with staff members, customers, suppliers, and the management team with the ability to make decisions, act and get results.
• Passion, dynamism, and drive
• Personal presence, integrity, and credibility
• Ability to solve problems either independently or by utilising other members of the team where necessary

Languages

• Fully proficient spoken and written English, additional European languages will be an asset

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.