Shareholder Relations Coordinator

Cook Inlet Region, Inc is seeking a talented Shareholder Relations Coordinator to join our Shareholder Relations team. This position is based in Anchorage, AK.

CIRI's offices are conveniently located in mid-town Anchorage at the Fireweed Business Center, a modern building that represents CIRI’s cultural diversity, respect for the land, and sustainability. The Fireweed Business Center reflects our heritage in the displayed Alaska Native art and interior design.

Cook Inlet Region, Inc., also known as CIRI, is one of 12 land-based Alaska Native regional corporations created pursuant to the Alaska Native Claims Settlement Act (ANCSA). CIRI’s regional boundaries roughly follow the traditional Dena’ina territory of Southcentral Alaska. CIRI was incorporated on June 8, 1972, and is owned today by a diverse group of more than 9,500 Shareholders who live in Alaska and throughout the world.

CIRI offers excellent benefits for eligible employees. Benefits include paid holidays, paid time off, 401K with employer match, dental, vision, health insurance plans through the Federal Employee Health Benefits (FEHB) program, as well as life and disability benefits.  

CIRI only accepts applications through our online career page at https://www.ciri.com/careers/jobs/

General Function

In alignment with CIRI’s mission and values, in conjunction with the Shareholder Specialist position, the Shareholder Relations Coordinator serves as the receptionist for the Shareholder Relations Department. This position 1) coordinates communication among Shareholders and Descendants, the Shareholder Relations Department, and various agencies, 2) provides assistance in person and by phone and 3) processes a high volume of Shareholder information changes in a computerized records database. This position requires the ability to handle confidential information appropriately.

Major Activities (Typical Duties/Responsibilities)

In conjunction with the Shareholder Specialist position, responsible for performing front desk duties including, but not limited to:

Greet visitors, Shareholders, and business associates in a timely, friendly, and professional manner.

Answer the departments incoming calls.

Monitor department voice mail, emails, faxes, and RSVPs.

Assist Shareholders and Descendants regarding their records and other matters, such as enrollment, CDIBs, department procedures, concerns, non-profit services, and any other needs.

Sort and process incoming/outgoing departmental mail and distributing as appropriate.

Process returned mail, maintain associated files, and resend as appropriate. Periodically audit returned mail for accuracy in database.

Contact Shareholders and Descendants who have submitted forms that have missing information.

Assist with locating Shareholders with bad addresses and updating contact information. Regularly prepare reports of missing Shareholders for external communication needs.

Assist with Shareholder payment confirmations and Descendant registration.

Update computerized Shareholder records and notifying appropriate staff of any changes that affect payments.

Maintain Shareholder Relations reception area, including nonprofit brochures and other literature.

Assist with preparations for CIRI Shareholder-related events, participating in and representing the department at such events, as appropriate.

Perform other duties as appropriate and as assigned.

Knowledge/Skills/Abilities

Excellent organizational skills: ability to prioritize work and problem solve while exercising good judgment.

Intermediate administrative skills.

Excellent oral and written communication skills, including telephone etiquette, thorough knowledge of proper grammar, advanced vocabulary, spelling, editing, and proofreading skills.  

Excellent interpersonal skills: ability to work effectively and cooperatively with all levels of management and staff, including the ability to be empathetic with respect to Shareholders’ needs.

Working knowledge of ANCSA and ANCSA Amendments as it relates to the subject areas typically raised by Shareholders (e.g., original ANCSA enrollment, Descendant enrollment, stock restrictions and protections and exemptions relative to eligibility determinations for federal or federally assisted programs).

Proficiency in computers including industry-standard computer software and Microsoft Office suites with accurate data entry skills.

Understand CIRI’s mission, vision and strategic focus areas and incorporate knowledge into daily activities.

Work independently as well as on a team and with minimal supervision.

Familiarity with operation of standard office equipment.

High degree of sensitivity regarding confidential information.

Physical Abilities

Sufficient fine motor skills for use of computers, calculators with an ability to withstand repetitive keyboarding for extended periods of time

Visual and communication ability sufficient to perform the essential functions of the job

Ability to kneel, bend and twist at the waist on an occasional basis

Ability to reach below shoulder height with regular frequency (desk position) and at or above shoulder height on occasion

Ability to push, pull, carry, and lift objects weighing up to 20 pounds on a regular basis, and greater weights on an occasional basis

Minimum Qualifications

High School Diploma or equivalent GED

Two years of receptionist or general office administration experience

Customer service experience strongly preferred

Ability to obtain State of Alaska notary certification

Ability to pass a background check

CIRI does not discriminate, and the company provides equal employment opportunity for all employees and applicants without regard to race, religion, color, sex, gender, sexual orientation, national origin, citizenship status, age, marital status, pregnancy or parenthood, handicap or disability, genetics, veteran status or any other legally protected characteristic. CIRI adheres to all federal, state and local laws regarding equal employment opportunity and will not discriminate against you in violation of these laws. CIRI reserves the right to apply CIRI Shareholder preference to qualified Shareholders in employment and advancement opportunities.