Shared Services Specialist

About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.

We are looking for a Shared Services Specialist to join our Shared Services Team within the Go-To-Market (GTM) Operations organization. This individual contributor will assist with channel operations, sales operations, and order management tasks that are critical to the growth and expansion of the Netskope business. This person will work cross-functionally with various operational teams to provide a high level of service to Netskope sales teams and the Netskope partner ecosystem. Special projects will also be assigned from time to time that will augment run-the-business support activities with project-based work efforts that will draw upon technical and analytical skills.

Primary Job Responsibilities

• Respond to partner inquiries related to program requirements, incentive claims, partner portal issues, training requirements, and other partner inquiries

• Receive and respond to requests from prospective partners

• Assist with tracking and reporting of partner incentives and programs

• Perform weekly data cleansing of partner accounts, partner account ownership, partner status, etc.

• Assist the Netskope Deal Desk teams with quoting and pricing

• Assist the Order Management team with follow up to partners on order issues

• Perform renewals reporting for partners

• Execute on special projects, as required

Required Skills, Knowledge & Experience (Basic Qualifications)

• 3+ years of supporting operations teams in multiple territories or theaters

• Experience with Salesforce CRM

• Experience with quoting tools

• Knowledge of selling through a variety of partner/channel types, including distributors, resellers, managed service providers (MSP), and global systems integrators (GSI)

• Ability to manage multiple tasks throughout the day

• Experience working with geographically-distributed teams

• Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment

• Ability to work flexible hours to accommodate various time zones around the world

Education & Travel Expectations

• Bachelor degree or equivalent experience

• No travel required

GL-1

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

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