[SG] Senior Executive, Clinic Operations

About the team

Our General Health Services team is critical to the success of Doctor Anywhere. We are a team of healthcare professionals who oversee Doctor Anywhere ’s medical operations including clinics, telemedicine and mobile services. With our patients as top priority, our team works closely together to deliver the benefits of innovative medical technology.

About the role

We are looking for a capable and experienced Senior Executive, Clinic Operations to take a leading role in ensuring the smooth running of daily clinic operations across our clinic group. You will support the Manager in implementing operational strategies, improving service delivery, and driving efficiency. This role requires critical thinking, operational insight, and the ability to guide junior staff while collaborating across departments.

A summary of the key responsibilities are as follows:

Operations Support

Support the Clinics to ensure seamless day-to-day operations across multiple clinic sites

Provide operational guidance to Clinic Staffs and assist with resolving escalated issues

Identify and recommend improvements to enhance clinic workflows, efficiency, and service quality

Perform higher-level clinic duties during transitions, staff shortages, or projects, while also overseeing front-line performance

Support implementation and coordination of new initiatives (e.g. new services, technology rollouts)

Coordinate setup of remote teleconsultation services, including administrative planning and operational readiness

Encrypt and verify sensitive medical documents for secure patient transmission

Review and validate clinic-generated reports, including expiry drugs lists, for approval submission

Inventory and Asset Management

Supervise clinic inventory practices to ensure optimal stock levels, reduce wastage, and maintain accurate records

Lead follow-up on discrepancies in monthly stock reports and ensure timely resolution

Workforce & Capacity Planning

Assist with advanced rostering and staff deployment planning to maximize clinic productivity

Recommend roster optimizations and support infrastructure readiness across assigned sites

Support coordination of short-term manpower adjustments and escalations.

Patient Feedback and Service Recovery

Work closely with Manager in handling complex or escalated patient feedback and complaints 

Ensure thorough documentation, timely follow-up, and appropriate resolution of service-related issues

Identify recurring patient experience concerns and propose service improvement measures

Appointment & Scheduling Management

Oversee the maintenance of the clinic’s appointment booking system (e.g., TimeTap), ensuring schedules align with clinical availability and demand

Lead the creation of new appointment types and guide Executives on system updates

Troubleshoot complex scheduling conflicts and optimise appointment flows.

SOP & Process Development

Work closely with Manager or Assistant Manager to actively revise and implement SOPs 

Guide Clinic Staffs in SOP compliance and share feedback for continuous improvements

Maintain and organise SOP records, ensuring readiness for audits and internal reviews

Financial & Billing Responsibilities

Oversee accurate submission of vendor invoices and perform secondary verification checks

Manage clinic refund requests, including verification, escalation, and liaison with finance for approval

Support monthly P&L reporting by collating operational data and identifying trends or anomalies

Work with the Manager or Assistant Manager to identify billing or workflow inefficiencies and recommend improvements.

Other Duties

Undertake special assignments or operational support duties as directed by the Manager

About you

Minimally a Diploma holder with 5 years prior relevant working experience.

Proficient in Clinic Management System (CMS), Third Party Administrator (TPA) claims and Government subsidies

Strong leadership, communication, multitasking, and problem-solving skills

Computer Literacy is required

Unquestioned integrity and high standards in the work you do

A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges. 

Comfortable with ambiguity and flexible to learn new things

About Doctor Anywhere

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.

DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organizations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future!

Not for you? We have other opportunities that may interest you or someone you know. Feel free to visit us at our careers page - https://doctoranywhere.com/job-listing/ for more information.