Servicing Operations Specialist

About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Servicing Operations Specialist is responsible for oversight, validation, and control of subservicer servicing activities, ensuring all operational outputs are accurate, compliant, and aligned with company, investor, and regulatory requirements.

This role serves as a first line of defense for servicing quality and compliance, with primary responsibility for subservicer monitoring, reconciliation integrity, and audit execution/support

Essential Job Duties and Responsibilities::
Subservicer Oversight & Operational Monitoring

• Monitor daily subservicer activity across billing, payment application, reconciliations, adjustments, and account maintenance

• Validate accuracy, completeness, and timeliness of transactions performed by the subservicer

• Identify defects, trends, and SLA misses; escalate issues with supporting data

• Ensure alignment between internal expectations and subservicer execution

Audit Management & Execution

• Lead servicing support for investor and state audits

• Pull and validate required documentation, transaction histories, and account records

• Perform payment tracing and transaction validation to support audit requests

• Partner with internal teams to respond to audit inquiries and deadlines

Reconciliation & Exception Resolution

• Identify and investigate reconciliation discrepancies across servicing systems and financial records

• Partner with subservicer and internal teams to resolve breaks

• Validate corrections and ensure proper system alignment

• Track recurring issues and escalate for root cause resolution

Exception Management & Dispute Resolution

• Review audit findings, servicing exceptions, and identified defects

• Draft and support disputes of findings where appropriate

• Provide data-backed explanations and supporting documentation

• Partner with Manager on escalated or systemic issues

Quality Control & Compliance Monitoring

• Ensure adherence to servicing policies, procedures, and regulatory requirements

• Support internal QA efforts and control validation

• Identify control gaps and escalate risks

Process Feedback & Continuous Improvement

• Identify trends in subservicer errors, audit findings, or reconciliation breaks

• Provide recommendations for process improvements

• Support implementation and validation of fixes

Required Skills, Knowledge and Abilities::
• 2+ years of experience in servicing operations, financial operations, audit support, or reconciliation-focused roles

• Strong understanding of financial reconciliations and payment processing preferred

• Direct experience with subservicer or vendor oversight, servicing quality control, or transaction validation strongly preferred

• Experience supporting investor audits, state/regulatory audits, or internal audit functions preferred

• Hands-on experience with payment processing flows, transaction lifecycle, and servicing system activity (even if not directly processing)

• Intermediate Microsoft Office (Word, Excel, and Outlook) skills

• Strong problem-solving abilities and critical thinking skills (research, gather, arrange, compile, summarize and evaluate data in recommending solutions)

• Organized with strong time-management, technical proficiency, and superb attention to detail

• Ability to conceptualize and quickly understand new processes

• Demonstrate ability to prioritize and work effectively while meeting tight deadlines with accuracy and minimal supervision

• Agile and flexible to changes whether driven by shifting industry, investors, company, or department initiatives/mandates

• Ability to handle multiple projects simultaneously

• Excellent written and oral communication skills

• Capability to work independently and as a team player

• Ability to establish and build healthy working relations and partnerships with servicers, peers and third parties

Compensation: MXN $140.25/hour

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

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