ServiceNow Senior Technical Consultant ITSM ITOM ITAM

SSC HR Solutions

Cairo, Cairo Governorate, Egypt Remote permanent

Posted: June 18, 2025

Required Skills

Job Description

Job Summary:

We are looking for a highly skilled ServiceNow Senior Technical Consultant with deep knowledge in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM).

The ideal candidate will lead and execute the design, configuration, and implementation of ServiceNow solutions for enterprise clients. This role bridges technical expertise with process understanding to ensure successful solution delivery, client satisfaction, and platform scalability.

Key Responsibilities:

• Design and deliver ServiceNow solutions across ITSM, ITOM, and ITAM modules.

• Translate business and process requirements into technical configurations and customizations on the ServiceNow platform.

• Collaborate with architects, business analysts, and process consultants to ensure solution alignment with business goals and platform best practices.

• Develop and configure modules such as o ITSM (Incident, Problem, Change, Request, Knowledge, Service Catalog) o ITOM (Discovery, CMDB, Event Management, Orchestration, Service Mapping) o ITAM (Hardware Asset Management, Software Asset Management, Lifecycle Management)

• Configure workflows, business rules, client scripts, UI policies, and data imports using Glide and JavaScript.

• Implement integrations using REST/SOAP APIs, MID Servers, and IntegrationHub.

• Support UAT, defect resolution, deployment, and post-go-live stabilization.

• Prepare technical documentation, design specifications, and training materials.

• Provide guidance to junior consultants and developers.

• Stay current with platform updates and recommend relevant innovations or optimizations.

Requirements:
Required Skills & Experience:

• Bachelor’s degree in computer science, Information Systems, Engineering, or related field.

• 5+ years of ServiceNow platform experience with at least 3 years in a consulting or technical delivery role.

• Strong hands-on experience in ITSM, ITOM, and/or ITAM module implementations.

• In-depth understanding of CMDB, Discovery architecture, asset lifecycle, service mapping, and operational integrations.

• Proficiency in client/server-side scripting (JavaScript, GlideScript), UI policies, ACLs, and Flow Designer.

• Experience in building integrations using REST, SOAP, and MID Server architecture.

• Familiarity with Agile/Scrum methodologies and tools such as Jira or Azure DevOps.

• Strong troubleshooting and debugging skills across ServiceNow implementations. Certifications (Required or Preferred):

• Mandatory: o ServiceNow Certified System Administrator (CSA) o ServiceNow Certified Implementation Specialist – ITSM

• Preferred: o ServiceNow Certified Implementation Specialist – ITOM o ServiceNow Certified Implementation Specialist – ITAM o ITIL v3/v4 Foundation or higher o ServiceNow Certified Application Developer (CAD) – is a plus.

Soft Skills:

• Excellent communication and interpersonal skills.

• Strong client-facing and stakeholder management capabilities.

• Ability to work independently and within a team in high-pressure environments.

• Proven ability to prioritize and manage multiple assignments effectively.

• Detail-oriented with a commitment to quality and continuous improvement.

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