ServiceNow Senior Software Engineer - Gen AI

Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow AI Engineer with strong ServiceNow development & implementation experience. The Senior Software Engineer is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.

We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

We are #GoingBeyond Come join our crew!

What You Will Be Doing

• Design, build, and deploy GenAI and AI-driven solutions on the ServiceNow platform

• Collaborate with business users, IT teams, and stakeholders to gather requirements and translate them into scalable solutions

• Implement Virtual Agent, Predictive Intelligence, Now Assist, NLP, and analytics across ITSM, ITOM, CSM, and HRSD

• Develop custom ServiceNow applications, workflows, and automations using platform best practices

• Build and support integrations using REST/SOAP APIs, MID Servers, and cloud-to-cloud patterns

• Manage full SDLC activities including development, testing, deployment, documentation, and production support

• Configure service maps, impact rules, and event management; support UAT and production remediation

• Promote update sets across environments and align with ServiceNow technical standards

What You Bring Along

• 3–8 years of ServiceNow development experience across multiple modules (ITSM, ITOM, CSM, HRSD)

• Hands-on experience with ServiceNow AI/GenAI features (Virtual Agent, Predictive Intelligence, Performance Analytics, Now Assist)

• Strong ServiceNow scripting skills (Business Rules, Client Scripts, Script Includes, UI Builder, Scripted REST APIs)

• Experience with enterprise integrations, data extraction, and automated workflows

• Proven experience with CMDB, Discovery, ITSM, Service Catalog, and Workflow Automation

• Ability to work independently in a fast-paced, agile environment

Education:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or related field.

Certifications & Knowledge

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

Preferred Certifications:

• ITIL Foundation

• ServiceNow CSA and CAD

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected].