ServiceNow ITSM Developer

Trackmind

Hyderabad Hybrid permanent

Posted: March 5, 2026

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Quick Summary

Developers will be responsible for customizing ServiceNow workflows, business rules, client scripts, and UI policies to automate processes and improve IT service operations in a FMCG enterprise environment.

Required Skills

Incident Management Major Incident Management Change Management Problem Management Knowledge Management ServiceNow Technology Business Rules Client Scripts UI Policies Service Catalog REST APIs SOAP APIs

Job Description

We are looking for a ServiceNow Developer with strong ITSM experience to work on enhancement and customization of existing ITSM modules such as Incident, Major Incident, Change, Problem, and Knowledge Management. The role involves improving current workflows, automating processes, and supporting IT service operations in an FMCG enterprise environment.

Key Responsibilities::
• Customize ServiceNow workflows, business rules, client scripts, and UI policies.
• Build and modify Service Catalog items and automation workflows.
• Work on integration with third-party systems using REST/SOAP APIs.
• Improve IT service delivery processes for business and IT teams.
• Develop reports, dashboards, and SLA tracking in ServiceNow.
• Collaborate with IT operations, infrastructure, and business teams to understand requirements.
• Participate in ITSM process improvements and automation initiatives.
• Provide support for production issues and system enhancements.

Required Skills::
• Incident Management
• Major Incident Management
• Change Management
• Problem Management
• Knowledge Management

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