ServiceNow-ITSM Architect

Company Introduction – T-Systems ICT India Pvt. Ltd. T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work®, proudly recognized for its strong people-first culture and commitment to employee excellence. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide. T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. For over 25 years, T-Systems International GmbH has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in consulting, cloud, AI, cybersecurity, and connectivity. With a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability—empowering organizations to unlock their full digital potential. With annual revenues exceeding EUR 4.0 billion (2024), T-Systems stands as one of Europe’s foremost digital transformation partners, committed to shaping the future of enterprise technology.

Experience: 10+ Years

Responsibilities:

• Design and Architecture:

• Create technical blueprints for ITSM solutions
• Design comprehensive ITSM data models
• Develop logical and physical architectures for ServiceNow implementations
• Ensure scalability and performance of ITSM architectures

• Technical Leadership:

• Guide, lead, and mentor ITSM development teams
• Execute Proof of Concept (POC) projects
• Resolve complex technical issues
• Ensure compliance with architecture standards and best practices
• Stay current with emerging ITSM technologies and trends

• Solution Implementation:

• Lead the technical delivery of projects from scoping to implementation
• Oversee the entire project lifecycle, ensuring adherence to timelines and quality standards
• Conduct thorough testing and validation of implemented solutions
• Develop and maintain technical documentation for all implemented solutions

• Client and Stakeholder Collaboration:

• Work closely with clients to understand their business requirements and translate them into technical solutions
• Collaborate with business analysts to gather and refine ITSM requirements
• Partner with project managers to ensure alignment between technical implementation and project goals
• Engage with other stakeholders to ensure comprehensive solution delivery
• Provide regular updates and presentations on project progress and technical challenges

• Integrations:

• Design and develop REST API integrations between ServiceNow and other client systems
• Identify and implement data integration strategies for various data sources
• Ensure data integrity and security across integrated systems
• Troubleshoot and optimize integration performance

• Performance Optimization:

• Analyze and optimize ITSM processes for improved efficiency
• Conduct performance audits of existing ITSM implementations
• Recommend and implement improvements to enhance system performance and user experience

• Security and Compliance:

• Ensure all ITSM solutions adhere to industry security standards and best practices
• Implement appropriate access controls and data protection measures
• Stay informed about relevant compliance requirements (e.g., ITIL, COBIT) and incorporate them into ITSM architectures

• Continuous Improvement:

• Regularly review and refine ITSM architectures based on feedback and emerging technologies
• Propose and implement innovative solutions to enhance ITSM capabilities
• Contribute to the development of internal best practices and standards for ITSM implementations

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