ServiceNow Implementation Specialist (WSD) – Financial Services | Colombia

About Truelogic

At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.

By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.

Our Client

A leading digital mortgage and financial services company focused on building scalable, technology-driven platforms to support customer and employee workflows across enterprise operations.

Job Summary

The ServiceNow Workspace Service Delivery Implementation Specialist will design, configure, and implement ServiceNow Workspace Service Delivery (WSD) solutions to support enterprise location management, onboarding/offboarding workflows, and service delivery operations. This role requires deep ServiceNow platform expertise, strong scripting and integration skills, and the ability to deliver intuitive, end-to-end workflows in a collaborative consulting environment. The ideal candidate combines technical execution with stakeholder enablement, ensuring scalable, high-adoption ServiceNow solutions.

Responsibilities

• Design and develop automated workflows within the ServiceNow WSD suite to deliver intuitive, end-to-end service delivery experiences.

• Configure and customize ServiceNow using Business Rules, Client Scripts, UI Actions, and GlideScript/JavaScript to support complex enterprise workflows.

• Build and maintain integrations with external systems using REST/SOAP APIs and IntegrationHub to ensure enterprise data consistency.

• Troubleshoot technical issues, optimize platform performance, and maintain technical and process documentation.

• Collaborate with ITSM teams and stakeholders to translate business requirements into scalable ServiceNow solutions.

• Provide training and enablement to support teams and stakeholders to ensure adoption and effective platform usage.

Qualifications and Job Requirements

• 3+ years of hands-on experience implementing ServiceNow solutions, with a focus on employee and technology workflows.

• Deep experience with core ServiceNow applications supporting workspace capabilities, particularly ITSM.

• ServiceNow Certified Implementation Specialist (CIS) certification (required).

• Strong scripting experience using JavaScript/GlideScript within ServiceNow.

• Experience building integrations using REST/SOAP APIs and IntegrationHub.

• Strong problem-solving skills and ability to optimize platform performance and workflows.

• Excellent communication skills with the ability to collaborate with technical and non-technical stakeholders.

What We Offer

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.

• Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.

• Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.

• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.

• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

Why You’ll Like Working Here

• A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.

• Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.

• Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.

Apply now!