ServiceNow HRSD - Functional Solutions Architect

Confidential

Not specified contract

Posted: February 3, 2026

Job Description

JOB SUMMARY:

The Functional Solution Architect will lead the discovery and assessment of HR Service Delivery capabilities on the ServiceNow platform. The role is focused on understanding current HR pain points, evaluating HRSD feasibility, and building a compelling business case for HRSD adoption. This is a non-development, functional advisory role requiring strong HRSD domain expertise and stakeholder engagement skills.

JOB RESPONSIBILITIES:

Lead and facilitate HRSD discovery workshops with business and HR stakeholders

Conduct stakeholder interviews to understand current-state HR processes and challenges

Translate business requirements into HRSD-aligned use cases

Assess feasibility of use cases within ServiceNow HRSD capabilities

Advise on best-practice HRSD design and operating models

Develop discovery documentation, including findings, recommendations, and assumptions

Create and present executive-ready materials, including the HRSD business case and roadmap

Collaborate with client teams to validate insights and recommendations

Demonstrate strong functional understanding of ServiceNow HRSD capabilities, including but not limited to:

Employee Verification

Contract Change requests

New Hire HR requests

Personal Data Updates

Leave Requests

Generic HR Case Management

Basic HR dashboards and reporting

Integration with SuccessFactors

JOB QUALIFICATIONS:

Strong functional experience with ServiceNow HR Service Delivery (HRSD)

Proven experience leading discovery and advisory engagements

Ability to translate HR business needs into platform-aligned solutions

Experience building business cases and executive presentations

ServiceNow HRSD Certification (good to have)

Experience working with organizations already using ServiceNow for non-HR functions

Excellent stakeholder management and communication skills

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