ServiceNow Developer

At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.

About the Division

What do you get when you combine one of the most recognized names in digital transformation with innovative, cloud-based service management? Results that empower people. Deloitte and ServiceNow helps clients simplify work across their entire business, creating faster, easier, more enjoyable employee and customer experiences that put people first.

Reimagine the Flow of Work - Deloitte and ServiceNow recognize the shift organizations are making to cloud-based service models that modernize workflows. We understand the need for better processes and better ways for employees and customers to interact and engage – to make every day easier. Together, Deloitte and ServiceNow are reimagining the flow of work and creating a new standard for what employees and customers can expect. Our solutions help improve service management capabilities resulting in exceptional employee and customer experiences.

 

• As a Senior Consultant, you are a subject expert in our Service Management practice, bringing forward thinking, pragmatic and sustainable solutions to help our clients imagine, deliver and run a modern enterprise.
• Your role will involve technical delivery across client projects within our ServiceNow project portfolio, mapping in-depth technical specifications against the plan, delivering quality solutions.
• The role will require technical troubleshooting and solutioning to client queries. 
• Key is supporting the creation of innovative digital offers as complete enterprise solutions.
• The role will also include some initial elements of sales including, but not limited to, creating client proposals, RFPs, and contracts, creating market points of view, building internal and external relationships.  
• No two days are ever the same but expect each day to be highly dynamic, collaborative and engaging as you help build our out team and advise our clients make their worlds of work, work better. 
• You will support implementation programs for complex enterprise scale solutions coaching our team and providing guidance to our clients.
• Working with our Senior Managers, Managers and Partners you will be part of our growing ServiceNow business as a delivery leader.

 

• Involvement with a track record for delivering complex programs and projects on time and on-budget with a high degree of quality
• Able to build strong relationships both internally and externally in the market to drive sales, manage quality and deliver results
• 5+ years in ITSM projects requiring ServiceNow technology and solutions
• Completed ServiceNow Certifications
• Familiar with ITIL and Service Management Practice

Specialised Capabilities

• Functional Domain Expertise - Ability to leverage a breadth and depth of ServiceNow ITSM expertise to make recommendations that enable client’s strategic agenda
• Technology as a Business Enabler - Ability to define how technology offerings can support business needs and build a business case to support these needs

Key Competencies required:

Behavioural Competencies

• Excellent communication skills, both written and verbal
• Effective interpersonal and relationship building skills
• Good mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Sound problem solving ability

 

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

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