ServiceNow CSDM / CMDB Consultant

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• 6-12 years of experience with Design and Implement CSDM/CMDB Framework: Lead the design, configuration, and implementation of the Common Service Data Model (CSDM) and Configuration Management Database (CMDB) within ServiceNow, ensuring alignment with industry best practices and organizational needs.
• Stakeholder Collaboration: Work closely with business stakeholders, IT teams, and process owners to gather requirements, define data models, and ensure the CMDB supports business and IT service management processes.
• Data Governance and Quality: Establish and enforce data governance policies, ensuring data accuracy, consistency, and completeness across the CMDB. Implement processes for ongoing data maintenance and reconciliation.
• Integration and Automation: Design and implement integrations between ServiceNow CMDB and other enterprise systems (e.g., discovery tools, monitoring systems) to automate data population and updates.
• CSDM Adoption and Training: Drive the adoption of the CSDM framework across the organization by providing training, documentation, and support to stakeholders and end-users.
• Customization and Configuration: Customize and configure ServiceNow CMDB to meet specific business requirements, including creating custom CI classes, attributes, and relationships.
• Discovery and Mapping: Implement and manage ServiceNow Discovery tools to identify and map Configuration Items (CIs) and their relationships, ensuring accurate representation of the IT ecosystem.
• Performance Optimization: Monitor and optimize the performance of the CMDB, ensuring it scales effectively to meet organizational growth and evolving business needs.
• Compliance and Reporting: Ensure the CMDB supports compliance requirements and provides accurate reporting for audits, service impact analysis, and decision-making processes.
• Continuous Improvement: Identify opportunities for process improvement, automation, and enhanced functionality within the CSDM/CMDB framework, and lead initiatives to implement these improvements.