ServiceNow Business Analyst

T-SystemsICTIndiaPvtLtd1

Pune, MH, India permanent

Posted: April 21, 2026

Quick Summary

We're looking for a ServiceNow Business Analyst to join our team and help design and implement business processes, analyze data, and drive process optimization. The ideal candidate will have a strong analytical background, excellent communication skills, and experience working with IT systems. The successful candidate will be responsible for analyzing business requirements and developing solutions to improve business processes, with a focus on delivering high-quality results and meeting deadlines.

Required Skills

Job Description

Company Introduction – T-Systems ICT India Pvt. Ltd. T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work®, proudly recognized for its strong people-first culture and commitment to employee excellence. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide. T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. For over 25 years, T-Systems International GmbH has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in consulting, cloud, AI, cybersecurity, and connectivity. With a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability—empowering organizations to unlock their full digital potential. With annual revenues exceeding EUR 4.0 billion (2024), T-Systems stands as one of Europe’s foremost digital transformation partners, committed to shaping the future of enterprise technology.

Required Skills & Experience

• 6–8 years of experience as a Business Analyst with at least 4+ years specifically in the ServiceNow domain.
• Strong knowledge of ITSM processes (Incident, Problem, Change, Request, CMDB, etc.).
• Experience with any of the following modules is a plus: ITOM, CSM, HRSD, SecOps, GRC.
• Strong understanding of ServiceNow capabilities, data structures, workflows, and platform constraints.
• Experience creating process maps, functional documentation, user stories, and acceptance criteria.
• Strong ability to collaborate with technical teams and translate business requirements into functional designs.
• Knowledge of Agile methodologies and experience working in Scrum environments.
• ServiceNow certifications such as CSA, ITSM Fundamentals, or ITIL Foundation are desirable.

Soft Skills

• Strong analytical and critical‑thinking abilities.
• Excellent communication and stakeholder‑management skills.
• Ability to work independently and lead discussions with business teams.
• Detail‑oriented, organized, and proactive in identifying risks and dependencies.

Please Note: Fraudulent job postings/job scams are increasingly common. Beware of misleading advertisements and fraudulent communication issuing 'offer letters' on behalf of T-Systems in exchange for a fee. Please look for an authentic T-Systems email id - [email protected].

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