ServiceNow Business Analyst - Need locals to IL

HaloGroup1

Lincolnshire, IL, United States contract

Posted: August 30, 2017

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Quick Summary

A Senior Business Analyst with experience in Service Desk transition projects is required to support the transition of ServiceNow Service Desk operations from an existing system to a new one.

Required Skills

ServiceNow Business Analysis Service Desk Transition Project Management Microsoft Suite ITIL Documentation Management Independent Work Leadership

Job Description

KEY SKILL REQUIREMENTS:
This needs to be a Senior Business Analyst with experience working on Service Desk Transition projects. Experience with ServiceNow Service Desk transition projects would be golden. If they have some Project Management experience as well, added plus.
• Experience supporting MS Suites is required.
• Strong documentation management experience is strongly desired.
• Any ITIL related certifications or awareness is a big plus.

Experience and Requirements
• Experienced BA/PM with previous background in Service Desk transition
• Experience with Microsoft suite of products expected
• ITIL certifications/awareness – Service Transition scope
• ServiceNow experience highly-recommended
• Ability to work independently once acclimated
• Ability to engage/influence leaders and drive change
• Ability to work with Knowledge Management team to coordinate documentation.
• Perform other duties as assigned

All your information will be kept confidential according to EEO guidelines.

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