ServiceNow Asset & Configuration Management Engineer – L3

Encora10

Kuala Lumpur permanent

Posted: January 4, 2026

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Required Skills

ServiceNow CMDB Asset Management Discovery Service Mapping Troubleshooting Stakeholder Management Certifications Governance Technical Guidance

Job Description

Job Summary

We are seeking a ServiceNow Asset & Configuration Management Engineer (L3) to lead CMDB and Asset Management architecture, governance, and advanced troubleshooting. This role serves as the technical SME and escalation point.

Key Responsibilities

•
Design and govern CMDB and IT Asset Management architecture

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Lead CMDB strategy, data model design, and best practices

•
Handle L3 escalations and complex CMDB/Discovery issues

•
Optimize Discovery, Service Mapping, and integrations

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Define CMDB governance, policies, and audit processes

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Mentor L1/L2 engineers and provide technical guidance

Requirements

•
6+ years of ServiceNow experience with strong CMDB expertise

•
Deep knowledge of CI class models, relationships, and data governance

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Hands-on experience with Discovery, Service Mapping, and integrations

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Strong troubleshooting and stakeholder management skills

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ServiceNow Advanced certifications preferred

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality

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