ServiceNow Asset & Configuration Management Engineer – L2

Encora10

Kuala Lumpur permanent

Posted: January 4, 2026

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Required Skills

ServiceNow CMDB Asset Management IT Asset Management CI Lifecycle Management Data Validation Discovery Service Mapping Reconciliation Incident Management Service Requests Configuration Issues

Job Description

Job Summary

We are looking for a ServiceNow Asset & Configuration Management Engineer (L2) to support and maintain CMDB and IT Asset Management processes. This role focuses on operational support, data quality, and continuous improvement.

Key Responsibilities

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Maintain and support ServiceNow CMDB and IT Asset Management modules

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Perform CI lifecycle management and data validation

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Support Discovery, Service Mapping, and reconciliation activities

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Handle L2 incidents, service requests, and configuration issues

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Ensure CMDB data accuracy, completeness, and compliance

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Work closely with ITSM and infrastructure teams

Requirements

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3–5 years of experience in ServiceNow CMDB / Asset Management

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Strong understanding of CI relationships, data models, and lifecycle

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Experience with Discovery and Service Mapping

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Knowledge of ITIL and ITSM processes

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ServiceNow CSA or CMDB certification is a plus

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality

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