ServiceNow Administrator

Job Title: ServiceNow Administrator 

Business Unit : Managed Services 

Reports to: ServiceNow Platform Owner

Location : Ergo,Dublin 

Overview of Role:

Ergo are pleased to offer an opportunity for a ServiceNow Administrator, joining a newly established ServiceNow Practice. In this role, you will be involved in on-boarding and supporting customers on the ServiceNow Cloud (SaaS) platform, using the first TPSM deployment outside of North America. We have extensive training programmes for our employees and the company is committed to assisting you with your ServiceNow certification qualifications.

Software as a Service is sky rocketing: with its scope for faster application development, greater flexibility and employee productivity, SaaS offers functional and performance benefits that were simply not possible with traditional on-premise technology.

ServiceNow has surpassed a $2BN quarterly revenue for the first time in its history, becoming the fastest enterprise-grade software firm to hit the target. The platform is deep in an expansion vision that aims to make its service offerings more accessible to an increased variation of enterprise end-users.

We believe passionately in developing our employees, both professionally and personally. All our staff are trained at the highest standards in-line with the vendor certification standards. Training never finishes, as our consultants are required to maintain the level of knowledge throughout their careers.

Our corporate mission is to be prepared for today, planning for tomorrow, and with this role you can align to a fast moving, merit focused organisation.

Skills & Experience:

Essential

Personal characteristics

Highly numerate and proficient in report and query writing, pivot tabling etc

High personal integrity and honesty

Self-motivated and enthusiastic, with an excellent follow through mentality to see solutions through to the conclusion

Excellent verbal, written and numerate communication skills.

Technical characteristics

Experience with principles of business analysis and process engineering

Experience of Javascript and AngularJS in ServiceNow

Experience with database design and models (ERD, normalisation, schemas, elements, data types, constraints and indexing)

Able to quickly and effectively test and analyse their own and the output of junior team members

Experience of documentation approaches and work tracking skills

Experience identifying problems, designing solutions, proposing recommendations to senior stakeholders in a concise and coherent way. Follow through on implementation

Experience administering ServiceNow platform core functionality:

VA administration – CSA or above

ITSM pro – CSA or above

CSM pro – CSA or above

CMDB (SCCM, InTune, Azure, AWS, SAM/HAM) – CSA or above

Integration hub – CSA or above

SLA’s – CSA or above

Catalog builder - CSA or above

Domain separated data - CSA or above

Flow Designer - CAD desirable

UI builder - CAD desirable

Portal administration, including - CAD desirable

Performance Analytics – Micro certification

Experience and knowledge of agile development and project management techniques

Additional Attributes

The successful candidate should also be in possession of the following characteristics:

A logical thinker that can use their own initiative.

Ability to see the bigger picture and understand the wider implications of activities.

Able to work alone or within a team.

Strong written and oral communications skills using English as their main communication language

Excellent commercial awareness

Strong technical prowess and desire to stay current with changing technologies.

An emphasis on attention to detail and right-first-time accuracy

Willingness to experiment and try new approaches to known problems

Proven delivery under pressure

Dynamism, agility and flexibility to deliver within a fast changing environment

High social intelligence, and ability to interact using face to face, written, chat and conference based media, with team members and customers from diverse backgrounds

ITIL 4 foundation would be an advantage