Service Writer/Advisor

We are seeking a dedicated and knowledgeable Service Writer to join our Toyota of Helena team. The ideal candidate will serve as the primary point of contact for customers seeking automotive services, ensuring a seamless and efficient experience. This role requires strong communication skills, a solid understanding of automotive services, and the ability to manage customer expectations effectively. The Service Writer will be responsible for documenting service requests, providing estimates, and coordinating with technicians to ensure timely completion of services.

Responsibilities

Greet customers and assess their automotive service needs.

Document service requests accurately and transmit information to the service department.

Provide estimates for various services including oil changes, tire service, and engine repair.

Communicate effectively with customers regarding their vehicle's condition and necessary repairs.

Handle cash transactions and maintain accurate records of payments.

Collaborate with mechanics to ensure all services are performed according to specifications.

Manage customer inquiries and follow up on service status.

Maintain a clean and organized workspace while adhering to safety protocols.

Stay updated on automotive trends and technologies related to auto service management.

Qualifications

Previous experience in an automotive service environment is preferred.

Strong knowledge of auto estimating practices and familiarity with various automotive services.

Excellent communication skills with a focus on customer service.

Ability to handle cash transactions accurately.

Basic understanding of mechanical concepts related to vehicles, including engine repair and tire service.

A proactive attitude towards problem-solving and customer satisfaction.

Ability to work in a fast-paced environment while maintaining attention to detail.