Service Team Leader - Tanzania

Rentokil Initial is a global services company with over 50,000 employees across 90 countries, focused on pest control, hygiene, and enhancing interior spaces. We emphasize training, innovation, and employee growth while fostering a culture of equality and feedback. Our values of Service, Relationships, and Teamwork guide our operations.

Rentokil Pest Control is a leading pest control provider, operating in over 90 countries and ranked in the top 3 in 63 of those. We deliver essential, innovative services with high technical expertise.

Initial Hygiene leads in hygiene services, serving over 40 countries and ranked in the top 3 in 38. We offer tailored hygiene products for various industries.

Central support functions include Human Resources, IT, Finance, Legal, and Marketing & Innovation, with the role based in Dar es Salaam, Tanzania, within the Initial Hygiene Department.

Key Responsibilities

• Set individual and team service targets with the Branch Manager to achieve business goals.
• Manage service team performance, including regular reviews and necessary interventions.
• Ensure team competency through training and supervision, particularly for new recruits.
• Conduct In-Field Coaching sessions and maintain records; perform annual Technician Performance Assessments (TPA).
• Analyze TPA results to address competency gaps and ensure adherence to company policies.
• Perform Supervisory Quality Assurance checks to maintain service quality and strengthen client relationships.
• Manage service delivery and productivity targets; resolve customer complaints effectively.
• Participate in customer retention strategies through account reviews and prompt service responses.
• Maintain productive technician levels and drive improvements in KPIs.
• Facilitate regular team meetings and report performance to the Branch Manager.
• Ensure use of approved tools, chemicals, and maintain technician qualifications.
• Manage service data for accurate reporting and resource management, including costs and inventory.
• Coordinate with AR regarding potential client terminations and customer retention efforts.
• Develop and maintain professional client relationships, responding promptly to termination notices.
• Prepare daily activity and termination reports; lead communication on terminations.
• Attend relevant meetings and support accounts receivable team in collections.
• Perform other duties as assigned by the supervisor.

Requirements:
Key requirements

● A Diploma or Degree qualification in any business course.

● A good grasp of the Company's products and services.

● minimum of 3 years experience in team leader role.

● Demonstrated ability to generate leads.

● Self-drive and initiative in current role.

● Valid driver's licence, with a minimum of 2 years experience.

Benefits:
• Base salary and Commissions: Applicable as per Company Commissions policy.
• Medical Cover: To be arranged immediately upon joining.
• Pension & Group Life Assurance Cover: To be arranged after confirmation.
• Quarterly Incentives - enhanced earnings - Half Yearly and FY Vacations Incentive trips.
• Promotional Opportunities.