Service Team Lead
Confidential
Posted: April 28, 2026
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Quick Summary
We are seeking an experienced Team Lead to manage our service team, ensure high-quality repairs, streamline processes, and drive business growth.
Required Skills
Job Description
Quantum Systems next-generation unmanned solutions across air, land, and sea. From advanced aerial drones to underwater and ground platforms, our systems combine cutting-edge hardware with AI-driven software for seamless control and real-time data insights. Trusted by defense, security, and public sector clients worldwide, we redefine mission versatility and performance.
Quantum-Systems is a strong supporter of Ukraine and has it’s local Ukrainian office since 2022.
We are seeking an experienced Team Lead to manage our service team, ensure high-quality repairs, streamline processes, and drive the professional growth of engineers.
This is a full-time office job. Candidates must be located in Kyiv.
What is your Day to Day Mission:
Team Leadership
• Lead and coordinate a team of service engineers and testers
• Plan workload, assign tasks, and set clear priorities
• Mentor, onboard, and support engineers’ professional development
• Facilitate technical discussions and review complex cases
Quality Assurance
• Ensure adherence to repair and testing standards
• Monitor deadlines, SLAs, and overall service quality
• Analyze recurring issues and implement improvements to reduce defect rates
• Review and validate complex repairs (electronics, UAVs, modules)
Process Improvement
• Optimize workflows and introduce best practices
• Maintain and update checklists, procedures, and technical documentation
• Collaborate cross-functionally with Testing, Logistics, Procurement, and R&D teams
• Track performance metrics and prepare reports on KPIs
Technical Involvement
• Support resolution of complex engineering challenges
• Make informed technical decisions in non-routine situations
• Oversee repairs of UAVs, electronic modules, and power systems