Service Team Lead

Confidential

Kyiv, Kyiv, Ukraine permanent

Posted: April 28, 2026

Job Description

Quantum Systems next-generation unmanned solutions across air, land, and sea. From advanced aerial drones to underwater and ground platforms, our systems combine cutting-edge hardware with AI-driven software for seamless control and real-time data insights. Trusted by defense, security, and public sector clients worldwide, we redefine mission versatility and performance.

Quantum-Systems is a strong supporter of Ukraine and has it’s local Ukrainian office since 2022.

We are seeking an experienced Team Lead to manage our service team, ensure high-quality repairs, streamline processes, and drive the professional growth of engineers.

This is a full-time office job. Candidates must be located in Kyiv.

What is your Day to Day Mission:

Team Leadership

• Lead and coordinate a team of service engineers and testers

• Plan workload, assign tasks, and set clear priorities

• Mentor, onboard, and support engineers’ professional development

• Facilitate technical discussions and review complex cases

Quality Assurance

• Ensure adherence to repair and testing standards

• Monitor deadlines, SLAs, and overall service quality

• Analyze recurring issues and implement improvements to reduce defect rates

• Review and validate complex repairs (electronics, UAVs, modules)

Process Improvement

• Optimize workflows and introduce best practices

• Maintain and update checklists, procedures, and technical documentation

• Collaborate cross-functionally with Testing, Logistics, Procurement, and R&D teams

• Track performance metrics and prepare reports on KPIs

Technical Involvement

• Support resolution of complex engineering challenges

• Make informed technical decisions in non-routine situations

• Oversee repairs of UAVs, electronic modules, and power systems

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