Service Takeover Specialist

We are seeking a proactive and detail-oriented Service Takeover Specialist to join our Customer Support team. In this pivotal role, you will ensure seamless transitions from project completion to operational readiness, enabling our customer support teams to deliver world-class service at newly commissioned sites. Your work will directly impact operational efficiency, customer satisfaction, and the success of our automation solutions. This role is based in Somerset, NJ and reports to the Senior Service Operations Manager.

Key Responsibilities:

• Capture, validate, and maintain comprehensive “as-built” documentation from completed projects, ensuring accuracy and accessibility for service teams.
• Conduct thorough Operational Readiness Assessments to evaluate site preparedness, identifying gaps and risks before service handover.
• Lead and facilitate the onboarding of Customer Support teams for new sites, ensuring all processes, tools, and knowledge resources are in place for successful operations.
• Collaborate with project managers, engineering, and service teams to ensure smooth handovers, bridging the gap between project completion and ongoing support.
• Develop and maintain standardized procedures, checklists, and knowledge assets to improve the efficiency and consistency of site takeovers.
• Act as a key liaison between project and service teams, providing clear communication and status updates throughout the transition process.
• Support continuous improvement initiatives, driving enhancements in service takeover processes, documentation quality, and operational readiness standards.

Compensation range: $90,000.00 - $100,000.00 Annually 

The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.

Required Qualifications:

• Bachelor’s degree in Engineering, Logistics, or a related field, or equivalent experience.
• 3+ years of experience in customer support, project coordination, or operations within automation, intralogistics, or industrial technology environments.
• Exceptional organizational and documentation skills with strong attention to detail.
• Excellent interpersonal, communication, and collaboration skills, capable of coordinating cross-functional teams effectively.
• Ability to travel to project sites as per business needs.
• Proficiency with Microsoft Office Suite; experience with ERP is a plus.

BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees. 

• Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
• 401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
• Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
• Ancillary Insurances: Including vision, accident, and critical illness insurance.                       
• Generous Paid Time Off: Achieve the optimal work-life balance.
• Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
• Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.

BEUMER is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex (including pregnancy and breastfeeding), gender, affectional or sexual orientation, gender identity or expression, transgender status, national origin, age, ancestry, disability (mental or physical), veteran status, genetic information, atypical hereditary cellular or blood trait, marital status, civil union status, domestic partner status, or any other status protected under local, state or federal laws. prohibits discrimination, harassment, and retaliation in all aspects of employment. This commitment applies to recruitment, hiring, training, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment.

By accepting an offer of employment with BEUMER, the employee agrees to abide by all policies and practices that promote a workplace free from discrimination and harassment, and acknowledges BEUMER’S commitment to diversity and inclusion. All your information will be kept confidential according to EEO guidelines.