Service Takeover Specialist

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are pd of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!

We are seeking a proactive and detail-oriented Service Takeover Specialist to join our Customer Support team. In this pivotal role, you will ensure seamless transitions from project completion to operational readiness, enabling our customer support teams to deliver world-class service at newly commissioned sites. Your work will directly impact operational efficiency, customer satisfaction, and the success of our automation solutions. This role is based in Somerset, NJ and reports to the Senior Service Operations Manager.

Key Responsibilities:

• Capture, validate, and maintain comprehensive “as-built” documentation from completed projects, ensuring accuracy and accessibility for service teams.
• Conduct thorough Operational Readiness Assessments to evaluate site preparedness, identifying gaps and risks before service handover.
• Lead and facilitate the onboarding of Customer Support teams for new sites, ensuring all processes, tools, and knowledge resources are in place for successful operations.
• Collaborate with project managers, engineering, and service teams to ensure smooth handovers, bridging the gap between project completion and ongoing support.
• Develop and maintain standardized procedures, checklists, and knowledge assets to improve the efficiency and consistency of site takeovers.
• Act as a key liaison between project and service teams, providing clear communication and status updates throughout the transition process.
• Support continuous improvement initiatives, driving enhancements in service takeover processes, documentation quality, and operational readiness standards.

Compensation range: $90,000.00 - $100,000.00 Annually 

The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.

Required Qualifications:

• Bachelor’s degree in Engineering, Logistics, or a related field, or equivalent experience.
• 3+ years of experience in customer support, project coordination, or operations within automation, intralogistics, or industrial technology environments.
• Exceptional organizational and documentation skills with strong attention to detail.
• Excellent interpersonal, communication, and collaboration skills, capable of coordinating cross-functional teams effectively.
• Ability to travel to project sites as per business needs.
• Proficiency with Microsoft Office Suite; experience with ERP is a plus.

BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees. 

• Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
• 401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
• Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
• Ancillary Insurances: Including vision, accident, and critical illness insurance.                       
• Generous Paid Time Off: Achieve the optimal work-life balance.
• Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
• Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.

BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.