Service Support Specialist

Evolution

Cebu City, Central Visayas, Philippines permanent

Posted: January 28, 2026

Quick Summary

We are seeking a Service Support Specialist to join our team in Cebu City, Philippines. The ideal candidate will have excellent communication skills, technical expertise, and experience in providing top-notch customer support. The successful candidate will be responsible for ensuring seamless player experience and resolving technical issues in a fast-paced environment.

Job Description

Evolution is a market-leading Swedish company, founded in 2006 and listed on Nasdaq Nordic (EVO). We are global developer and provider of innovative products and services for online casino entertainment.

Our integrated B2B solutions ensure that our clients deliver an unrivalled online entertainment experience to players worldwide. As an award-winning digital powerhouse, we continue to expand our portfolio of leading brands, including Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.

With over 22,000 employees across 40+ sites, our teams work in diverse fields such as Product Innovation, Software Development, Game Presenting & Hosting, IT Support, Facility & Studio Operations, and other sup- port services. At Evolution, our dynamic and creative environment provides exceptional opportunities for both personal and professional growth.

Here in the Philippines, Evolution Cebu, powered by One Visaya Gaming, officially entered the market in 2025 with the goal of becoming one of the biggest and best employers in the industry.

Are you open to new opportunities? Eager to gain valuable experience? Ready to take on new challenges?

If so—we’re looking for you!

We are looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the stakeholders.

Key Responsibilities:

• Resolving players’ disputes related to dealer actions or any other events that may impact the integrity of the game.

• Handling major incident management for all events affecting the availability of the Live Casino Service.

• Identifying and resolving all game irregularities resulting from dealer errors, software issues, or any other operational factors.

External Candidates

• Quick thinking and attention to detail.

• Analytical skills and multi-tasking.

• Ability to work under pressure and make decisions in stressful situations.

• Ability to work on different shifts.

• Good English skills (both verbal and written).

• Basic PC software knowledge and excellent command of Microsoft Oﬃce products in particular.

• High amount of game knowledge will be considered as an advantage.

Internal Candidates

• Regular employee status

• Meets KPIs with good performance

• Minimal to no absences

• Willing to shadow work and learn

Shift Schedule

• The position requires availability for a shifting schedule, consisting of six (6) working days and two (2) rest days, rotating between morning, afternoon, and night shifts.

• A night differential is provided for night shift assignments.

Salary Package

 PHP 30,000 - 40,000

Benefits:

After completion of the 6-month probationary period:    

• HMO coverage with 2 free dependents  

• 25 leave credits annually (10 sick leaves and 15 vacation leaves)  

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