Service Support Specialist

Evolution

Birkirkara, , Malta permanent

Posted: January 28, 2026

Job Description

Join Evolution as a Service Support Specialist in Malta!

Evolution is a global leader in innovative online casino solutions, with over 20,000 employees across 30+ locations. Operating state-of-the-art broadcasting studios worldwide, including Malta, we deliver premium gaming experiences 24/7. Listed on Nasdaq Nordic since 2015, we embody our core values: ALIVE, DO RIGHT, and WORK TOGETHER.

We’re seeking a Service Support Specialist to join our fast-paced team in Malta and ensure seamless gaming operations.

• Ensure uninterrupted table operations by identifying and resolving real-time incidents, including dealer errors, software issues, or network connectivity problems.
• Monitor critical systems and infrastructure using provided tools, escalating alerts as necessary.
• Investigate and resolve player disputes related to game integrity or dealer actions.
• Ensure timely and accurate resolutions for client and end-user issues.
• Record all incidents in internal systems, prepare detailed post-resolution reports, and share insights with management.
• Coordinate case resolutions across internal teams and support the seamless execution of shift activities.
• Contribute to maintaining a high-quality gaming environment by proactively identifying and addressing potential issues.

• Excellent English skills (spoken and written).
• Customer support experience preferred.
• Strong decision-making, problem-solving, and leadership abilities.
• Excellent multitasking skills with a proactive, detail-oriented approach.
• Ability to thrive in a dynamic, multicultural, and high-pressure environment.

What We Offer

• 🩺 Private health insurance, gym discounts, team events & more

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.