Service Support Operations Engineer

Are you passionate about technical environments and operational excellence? Do you enjoy collaborating with cross‑functional teams and playing a key role between customers, operations, and technology?
If so, this could be your next career move!

Responsibilities / Tasks

• Manage and analyze customer requests in collaboration with local Sales, Technical Service teams and GEA Technology Centers, ensuring accurate technical scope definition for quotations.
• Act as a technical reference for the Service Support team and customers, becoming the main technical liaison with the Technology Centers.
• Drive the development of technical expertise and capabilities within the local service support team.
• Prepare and oversee quotations and order confirmations, ensuring technical consistency, accuracy and commercial alignment.
• Process and monitor orders, returns and credit notes in SAP, ensuring correct pricing and commercial conditions throughout the Order‑to‑Cash cycle.
• Coordinate with Service Sales, Logistics, Procurement, Finance and Technical Service.
• Support delivery, shipping and invoicing processes, managing exceptions and interacting with customers and suppliers when needed.
• Ensure data integrity and proactive maintenance of SAP master data (customers, materials, pricing).
• Identify process improvement opportunities and contribute to operational excellence and continuous improvement.

Your Profile / Qualifications

• Bachelor’s Degree in Engineering (Mechanical preferred).
• Experience in industrial or engineering environments (strong advantage).
• Proven operational experience with SAP (quotations, order management, deliveries, returns, billing).
• Fluent in Spanish and English; additional European languages are a strong asset.
• Familiar with logistics and invoicing workflows.
• High attention to detail and strong data accuracy, especially in master data management.
• Ability to manage multiple priorities in demanding environments.
• Strong organizational, communication and stakeholder‑management skills.
• Customer‑centric, service‑oriented and results‑driven mindset.

We offer:

• Attractive compensation package aligned with experience, responsibilities, and international exposure.
• Private health insurance plan
• Employee Assistance Program
• Flexible working hours and a hybrid working model (up to two days per week remote).
• 23 days of vacation per year.
• Great work environment as part of a collaborative team
• Continuous internal training and career development opportunities, both nationally and internationally.
• The opportunity to join a company recognized as a Top Employer 2026.
 

Did we spark your interest?
Then please click apply above to access our guided application process.