Service Support Officer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Our Services Support team is part of the International Motorola Solutions Business Operation Team covering the EMEA region. We are a professional team that delivers internal support to our Managed & Support Services Organisation and to our customers.

Job Description

As a Services Support Officer, you will provide support to the local team and broader service team. The Service Support Officer will handle a wide range of services support-related tasks and be vital for the smooth running of our offices around EMEA.  In this role, you will be expected to be an energetic professional who does not mind wearing multiple hats, as you will be confronted with the administrative challenges of supporting an office of diverse people.

You will be responsible for:

• Services support tasks, including:• Executive admin support
• Project reporting and updates
• Team meeting & event coordination
• Liaising with various Accounts Teams, to include Project Accounting, Accounts Payables, Account Receivables
• Procurement for projects and non project equipment & Services, e.g. processing purchase orders and processing of invoices including 3rd party vendor, OMAR

• Compilation of weekly project reporting
• Working with other services teams and liaising closely with the contract team on renewals.
• Oracle Project Management (OPM) project and resource set up and reporting
• Owner/Creator of New Processes, for example S&S Projects, creation of Google Forms and associated Processes and Documentation
• Assist with billing by preparing and sending invoices; maintain client databases; track accounts; oversee the invoice workflow, and assist in copying and distributing orders and other internal documents as requested
• Coordination of special requirements for new personnel including the allocation of office accommodation, computer systems, office and mobile telephones and the scheduling of induction training courses
• Providing country support and support on specific customer contracts

Provide an efficient administrative support service which may include the preparation of presentation materials, proposals, quotations, tender documents, agreements and general correspondence

Basic Requirements

Corporate

• Report any ethics, compliance or security incidents/concerns to the Ethics Line or your local representatives

Quality

• Strive to provide consistently dependable products and services, on-time delivery and reliable support for all products and applications in accordance with the Motorola Solutions Corporate Quality Policy

• Foster a culture of innovation and accountability that ensures the Quality Management system is continually improved to satisfy and exceed customer expectations

• Clearly understand and adhere to all Quality Management system policies, procedures and best practices whilst performing your role
• Maintain a customer focus and report any quality issues/concerns to relevant business units

Health, Safety & Environment

• Promote a positive safety culture by contributing to health and safety consultation and communication, and through active participation in the reporting of hazards, incidents and near misses
• Take reasonable care for your own health and safety, and for the health and safety of others
• Cooperate with Motorola Solutions by adhering to the organizations various policies, procedures, work practices and standard operating procedures

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.